Customer Service Parts Specialist - Full-time

The Customer Service Parts Specialist will order parts, material or merchandise received by E-mail, telephone or personally from customer or a company employee.

ESSENTIAL FUNCTIONS

• Edit orders received for price and nomenclature.

• Inform customers of unit prices, shipping date, anticipated delays and any additional information.

• Enter data into computer to determine total cost for customer.

• Record or file copy of orders received.

• Ascertain credit rating of customer.

• Check inventory control and notifies stock control departments of orders for non-standard items or unusual quantities that would deplete stock.

• Route orders to departments for filling and follow up on orders to ensure delivery by specified dates.

• Receive and check customer complaints.

• Confer with production, sales, shipping, warehouse or common carrier personnel to expedite or trace missing or delayed shipments.

• Attempt to sell additional merchandise to customer.

• Process returns of merchandise from customers and coordinates with appropriate departments to issue credits and adjust inventories.

• Able to answer high volume customer phone calls, emails, and in-person requests.

SKILLS 

• Computer knowledge (email etiquette, PDF, website navigation).

• Bi-lingual – English / Spanish (optional).

• Strong communication skills (verbal and written), detail-oriented.

REPORTING RELATIONSHIP

• Parts Supervisor

SUBORDINATE STAFF

• None

WORK ENVIORNMENT

• Onsite in person 5x week

• $18/HR