Customer Service Representative - Home Medical Equipment (Full-Time, Days)

ENL Home Medical Equipment

Compensation range:

$20.26 - $27.35

Your rate of pay will be based on applicable experience

Shift: Days Shift length: 8 Hours
Days off: Fixed If fixed, days off: Saturday & Sunday
Hours per pay period: 80

Enloe Health is a Level II Trauma Center located in beautiful Northern California. We offer a full array of medical services, and our mission is to elevate the health of the communities we serve. As a Planetree organization, we place high value on hiring the right team to care for our patients and their families—care that is steeped in compassion, human connection, and mutual support. If you feel called to make a meaningful impact through empathetic, person-centered care, and thrive in a culture that values collaboration and purpose, we welcome you to join our team.

POSITION SUMMARY:
The Customer Service Representative is responsible for providing information, processing referrals, scheduling of services and/or coordinating delivery of equipment. Serves as a liaison between the patient, case management, insurance company and other health care providers. The Customer Service Representative must maintain strict confidentiality in all matters pertaining to patients of Enloe Medical Center.

EDUCATION / TRAINING / EXPERIENCE:
Minimum:
One year experience utilizing clerical and computer skills
Six months experience in a medical setting performing such tasks as patient registration, insurance verification or medical billing

Desired:
Medical terminology
Previous home medical equipment, home health or hospice billing experience or related
ICD-10 Coding

SKILLS / KNOWLEDGE / ABILITIES:
Must have excellent telephone communication skills and interpersonal skills to maintain a high degree of rapport with patients, co-workers, physicians and the public. Must be able to follow instructions, work quickly and accurately in a fast paced environment. Analytical and grammatical skills are necessary to communicate effectively, verbally and in writing. Capable of using Microsoft Word, Excel, Outlook (Microsoft Office Suite) for a variety of support functions. Organizational and multi-tasking skills are essential. Must show sensitivity for the patient and family and maintain strict confidentiality. Must be able to fulfill the essential functions of the position.

PATIENTS SERVED:
This position is responsible for age-related emotional and cognitive needs of the following age groups of patients: pediatric, adolescent, adult, and geriatric.

Benefits Information

Enloe offers a comprehensive and competitive benefits package to all eligible employees, including, but not limited to:

• $0 premium medical plan to include vision insurance
• Prescription and dental group insurance
• Retirement with employer match
• Generous paid time off (PTO) plan that starts accruing immediately and can be used as it's earned
• Extended Sick Leave
• Flexible Spending Accounts for unreimbursed medical expenses and dependent care
• Employee Assistance Program
• Educational Assistance

Please visit the employee benefits page at  to get more in-depth benefits and coverage information or email  to receive a full summary of benefits.