Customer Success Coordinator

About Fire Equipment Inc. (FEI)

Fire Equipment Inc. (FEI) is a trusted leader in fire protection services across New England. With over 90 years of experience, FEI provides complete fire safety solutions—from design and installation to inspection, testing, and maintenance. Our team takes pride in delivering high-quality workmanship, technical expertise, and exceptional customer service.

As a third-generation, family-owned company, FEI understands that open communication with both employees and clients is critical. Employees and customers alike are considered part of the FEI family, united by our mission to provide total life safety solutions protecting lives, valuable assets, and property.

• Send inspection reports and related compliance documentation to customers in a timely and accurate manner
• Upload, organize, and maintain inspection reports in third-party compliance portals
• Contact compliance divisions and external partners to ensure successful report submission and processing
• Communicate directly with customers to answer questions, provide status updates, and route escalations or complex inquiries to the General Manager
• Collaborate with the fire department and internal teams to gather necessary information and documentation
• Manage and track compliance documentation within Salesforce (data entry, record maintenance, and updates)
• Perform high-volume data entry and report uploads while maintaining attention to detail and accuracy
• Assist in identifying process improvements related to compliance workflows and data management
• Oversee the onboarding process for new accounts, including creating account profiles, entering customer data, verifying information for accuracy, and ensuring all records are properly set up and maintained in Salesforce to support the sales and customer service teams
• Process and manage all contact change requests, ensuring information is accurate, up-to-date, and aligned with internal data standards

• High School Diploma or equivalent required
• Customer service experience (office, call center, or client-facing role preferred)
• Experience in Microsoft Office Suite, particularly Excel
• Familiarity with Salesforce or other CRM systems preferred but not required
• Strong written and verbal communication skills
• Excellent organizational skills and attention to detail
• Ability to manage multiple tasks and deadlines in a fast-paced environment
• Background in healthcare, patient accounts, or administrative support highly transferable and valued

• Career Path: Opportunity to advance into a Sr. Customer Success Coordinator role

Why Join FEI?

At Fire Equipment Inc., you’ll be part of a collaborative team that values accuracy, service excellence, and growth. We invest in our employees through training, mentorship, and development opportunities—because your success drives ours.

Work Location: On-site / In Person

Fire Equipment Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. EOE disability/veteran.