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Provided by the employer
Verified Pay check_circle $20 per hour
Hours Full-time
Location Virginia Beach, VA
Virginia Beach, Virginia open_in_new

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This job pays $6.04 per hour more than the average pay for similar jobs in your area.

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About this job

Benefits:
  • Company parties
  • Competitive salary
  • Employee discounts
  • Free uniforms
  • Paid time off
  • Training & development
Pay: $20.00 - $22.50 per hour

Job description:

Patient Support Specialist
Gameday Men’s Health – Virginia Beach
Pay: $20.00 – $22.50/hour (DOE)
Schedule: M-F | Day shift 8-5m | No weekends
Setting: Clinic | Med Spa setting 

About Gameday Men’s Health

Gameday Men’s Health was created for one simple reason: to help men thrive as they get older. Our clinics are set in a “man-cave” environment – flat screen TVs, comfortable chairs, refreshments, and a team that actually listens. We specialize in Testosterone Replacement Therapy, Erectile Dysfunction treatments, and men’s wellness.

We’re hiring a Full-time Patient Support Specialists to support both our Landstown clinic in Virginia Beach.This role is perfect for someone who loves people, is organized, and wants to be part of a team that’s changing men’s lives.

Key Responsibilities

Patient Experience & Onboarding

  • Respond promptly and professionally to new patient inquiries via phone, text, and digital platforms.
  • Guide new patients through the onboarding process with warmth, clarity, and accuracy.
  • Create a welcoming, respectful “locker room” atmosphere where men feel comfortable talking about their health.
Appointment Coordination

  • Schedule and confirm appointments for TRT evaluations, ED consults, follow-up labs, and other services.
  • Proactively confirm, reschedule, and optimize the schedule to prevent gaps in care.
  • Serve as the liaison between front desk and clinical staff to ensure smooth daily flow.
Billing & Accounts Receivable

  • Process payments, manage membership billing, and assist with basic billing questions.
  • Manage accounts receivable and support operational reporting.
  • Escalate complex or sensitive billing issues to the appropriate leader.
  • Decline payment follow-ups. 
  • No insurance companies to deal with!
Ongoing Communication & Engagement

  • Use our patient communication systems (phone/text/EMR/CRM/GHL) to follow up with current and past patients.
  • Support refill adherence, cadence reminders, and outreach for specials and promotions.
  • Anticipate patient needs and ensure timely, thoughtful touchpoints that build trust and retention.
Internal Collaboration & Documentation

  • Document all patient interactions accurately and promptly in the EMR/CRM.
  • Communicate effectively with nurses, providers, and leadership to coordinate care.
  • Raise concerns, delays, or workflow issues so the team can continually improve.
Qualifications

Minimum Requirements

  • High school diploma or equivalent.
  • 1+ year in a customer-facing role (healthcare, med spa, hospitality, or service industry preferred).
  • Excellent verbal and written communication skills – strong texting/writing skills are a must, as many patients text our clinic.
  • Comfortable using digital platforms, multitasking, and working in a fast-paced environment.
  • Valid driver’s license.
Preferred

  • Experience in a medical office, med spa, or patient support role.
  • Familiarity with EMR and/or CRM systems such as GHL/GoHighLevel.
  • Bilingual (Spanish/English) is a plus.
Who Thrives in This Role

We’re looking for someone who is:

  • Team-Oriented: Works well with peers, nurses, providers, and leadership.
  • Respectful & Empathetic: Talks to patients with professionalism and care about sensitive topics.
  • Detail-Oriented & Reliable: Follows through, documents accurately, and keeps patient journeys on track.
  • Service-Driven: Puts patients first, responds quickly, and goes the extra mile.
  • Authentic: Shows up warm, honest, and trustworthy in every interaction.
Benefits

  • Competitive pay: $20–$22.50/hr
  • PTO
  • 5 sets of scrubs
  • Opportunities for training and advancement
  • Employee discounts & a company culture that is rare to find!
How to Apply

Please submit your resume and, in your application, answer:

“Please list 2–3 dates and time ranges that you could do an interview.”

(Administrative assistant / receptionist / executive-assistant experience is a plus and may be assessed in a brief skills test.)

Work Location: In person

Benefits:

  • Employee discount
  • Paid time off
Work Location: In person

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Posting ID: 1229831577 Posted: 2026-02-11 Job Title: Patient Support Specialist
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Patient Support Specialist