Licensed HVAC Service Team Lead

Job Responsibilities: Ensure each team member completes job performance standards to appropriate codes and customer satisfaction. Supervise HVAC personnel to include performance evaluations, training needs, and work assignments to ensure effective operations. Complete weekly truck inspections and audits of paperwork and service call checklists. Ensure the team manages appropriate inventory of parts required for service calls. Coordinate with other departments to ensure objectives are met effectively and completely. Support field technicians on troubleshooting issues as needed. Responsible for the interview and selection process of team leads, technicians and apprentice candidates. Manage operational metrics including average invoice total, callback ratios and labor margins. Train, coach and mentor team leads, technicians and apprentices. Investigate any reported safety issues. Perform on-site job inspections. Provide feedback, coaching, and ongoing technical and communication training to all subordinates to increase performance. Perform other duties as assigned. Knowledge, Skills and Abilities: Prefer 5 years of supervisory experience in residential service and maintenance operation. Prefer 5 years of verifiable work experience in HVAC industry. Knowledge of the fundamental operational functionality of residential air conditioning, heating, and ventilation equipment. Able to troubleshoot problems with refrigerant, electrical, and duct systems on HVAC equipment. Education/Certification Requirements: Kentucky Journeyman HVAC License Valid driver’s license EPA Certified. A High School diploma or general education degree (GED) required. NATE Certification preferred. HVAC certification or Diploma preferred.