Customer Service Associate

Job ID: 19584 Benefits Offering RailWorks is committed to helping our employees live better lives. We offer comprehensive benefits packages to eligible employees, including competitive pay, medical, dental and vision coverage, 401(k) with company match, and additional performance incentives. Compensation $45000 - $47000 / year Position Summary The Customer Service Associate is responsible for assisting with Administration and Customer Service tasks for the Sales department. This is a full-time position. Hours of work are Monday through Friday, 40 hours a week with occasional weekend work depending on company internal and external project demands. Primary/Essential Responsibilities and Duties • Administer as directed by the company Customer Service Manager the customer service functions. • Assist with quotations • Send shipping notices to customers • Assist Director of Sales and outside Sales staff with various tasks • Partner in compilation of department work instructions and maintaining databases and reports • Follow and comply with all safety and work rules and regulations • Maintain departmental housekeeping standards • Other duties as assigned surrounding Customer Service and Administration Required Skills and Qualifications Required Education and Experience • Associates degree in Business • 5 years of work experience in lieu of degree • 2-3 years of work experience in Customer Service and Administration • Experience in Industrial Manufacturing a plus. Competencies • Customer Service • Project Management • Organizational Skills • Collaboration • Teamwork Orientation • Problem Solving/Analysis • Excellent Telephone Communication Skills • Proficient in Microsoft Office - Excel, Word, and Power Point Physical Requirements and Working Conditions Work Environment The job operates primarily in an office environment with some/minimal work that will require exposure to loud noises, machines, fumes, heat/cold in the plant facility. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee is required to stand, walk, sit, listen, and talk. The employee must occasionally lift/move up to 20 lbs. If object is over 50 lbs., employee must get assistance. Proper PPE (Personal Protective Equipment) and Safety Regulations must be adhered to at all times while at the production plant. Travel Local only Footer - EEO RailWorks is an Equal Opportunity Employer . All qualified applicants will receive consideration for employment with Railworks without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristics protected by law. RailWorks is North America’s leading track and transit system experts for over 100 years and with 45 offices across the U.S. and Canada . We take on challenging projects every day and our success rely on a collaborative and open-minded work environment that encourages teamwork, positivity, and ingenuity . We are committed to creating a culture of trust, respect, and acceptance . RailWorks also offers opportunities to grow your career, develop your skills and pursue success. RailWorks is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment with RailWorks without regard to an individual’s sex, race, religion, creed, color, national origin, sexual orientation, gender identity, marital status, age, disability, veteran status or other legally protected characteristics.