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Estimated Pay info$18 per hour
Hours Full-time
Location Augusta, Maine

About this job

Job Description

Job Description
Primary Job Title:
Client Tech Specialist

Alternate / Related Job Titles:
• Client Technical Support Specialist
• CMS Technical Support Specialist
• Desktop Support Specialist
• IT Support Analyst

Location & Onsite Flexibility:
Augusta, ME — Onsite
(Statewide court locations)

Contract Details

Position Type: Contract
Start: As Soon As Possible
Schedule: Standard business hours; travel to multiple court locations required
Job Summary
The Client Tech Specialist provides comprehensive onsite technical support during the statewide implementation of the eCourts, the Judicial Branch’s new case management system. This role supports approximately 80% of court locations across the state, assisting clerks of court with system use, troubleshooting, and training. The ideal candidate combines strong technical knowledge with exceptional customer service and communication skills, guiding judicial staff through complex technology changes with professionalism and patience.
Key Responsibilities
The Client Tech Specialist serves as the primary point of contact for technology support and services during eCourts implementations. Responsibilities include providing desktop support, troubleshooting user issues, answering general system and environment questions, and delivering instruction using written training materials and court knowledge bank resources.
This role documents all work for future reference, follows quality standards, ensures effective system backups, and proactively addresses customer needs. The specialist investigates and resolves user problems, evaluates and recommends hardware and software purchases, communicates accurate status updates, and serves as the integration point between departmental business functions and technology requirements.
Required Skills
• End-user troubleshooting and technical support
• Desktop and Microsoft product support
• Customer service and user training
• Incident documentation and problem resolution
• Ability to work effectively in a team environment
Preferred Skills
• Experience supporting case management systems or large system rollouts
• Experience providing onsite technical support in government or judicial environments
Additional Skills
• Strong written and verbal communication
• Analytical and problem-solving skills
• Ability to explain technical concepts to non-technical users
• Professionalism in high-visibility, public-sector environments
Top Skills Sought
• Troubleshooting with end users
• Customer service skills
• Microsoft products
Benefits
Medical, Vision, and Dental Insurance Plans
401k Retirement Fund
About GTT
GTT is a minority-owned staffing firm and a subsidiary of Chenega Corporation, a Native American-owned company based in Alaska. GTT values diverse and inclusive workplaces and partners with Fortune 500 and enterprise clients across banking, insurance, financial services, technology, life sciences, biotech, utilities, and retail throughout the U.S. and Canada.
Job Number: 26-01508
#gttic #gttjobs
Company Description
Global Technical Talent is a subsidiary of Chenega Corporation (www.Chenega.com) with over 1.3 billion US$ in revenue and 5800 US employees. We provide Total Talent Solutions, Global staffing, SOW, RPO, Direct Sourcing, and Global Payroll with physical offices in US, Canada, and India. GTT Digital headquartered in Toronto specializes in providing high-tech digital and banking talent to some of the nation’s largest financial institutions. As a leader in the staffing industry for over 22 years, we have become one of the largest staffing firms in the New England region, working with Fortune 500 clients and cutting-edge, technology-driven recruiting infrastructure.

We are a Native American-owned, economically disadvantaged corporation that highly values diverse and inclusive workplaces. Our clients and partners are among the most successful and innovative organizations in the world. Our top clients are Fortune 500 banking, insurance, and financial services firms, some of the nation’s largest life sciences, biotech, utility, and retail companies, and prestigious educational institutions in the Ivy League tier.

There is always a new opportunity for success when you look through all of the open job opportunities on our website’s career page. Just click on this link: https://bit.ly/gttcareers

Awards

SIA’s Fastest Growing Staffing Firm: 2023 and 2015
SIA’s Best Staffing Firm to Work for: 2019 -2023
Inc 5000 Fastest Growing Private Company: 2023, 2022, 2016, 2015
Randstad Preferred Supplier: 2020 - 2023
TechServe Alliance Excellence Award. 2019
NH Business Magazines Fast 5 fastest growing companies
Ernst & Young Entrepreneur of the Year Finalist: 2015

Company Description

Global Technical Talent is a subsidiary of Chenega Corporation (www.Chenega.com) with over 1.3 billion US$ in revenue and 5800 US employees. We provide Total Talent Solutions, Global staffing, SOW, RPO, Direct Sourcing, and Global Payroll with physical offices in US, Canada, and India. GTT Digital headquartered in Toronto specializes in providing high-tech digital and banking talent to some of the nation’s largest financial institutions. As a leader in the staffing industry for over 22 years, we have become one of the largest staffing firms in the New England region, working with Fortune 500 clients and cutting-edge, technology-driven recruiting infrastructure.\r\n\r\nWe are a Native American-owned, economically disadvantaged corporation that highly values diverse and inclusive workplaces. Our clients and partners are among the most successful and innovative organizations in the world. Our top clients are Fortune 500 banking, insurance, and financial services firms, some of the nation’s largest life sciences, biotech, utility, and retail companies, and prestigious educational institutions in the Ivy League tier.\r\n \r\nThere is always a new opportunity for success when you look through all of the open job opportunities on our website’s career page. Just click on this link: https://bit.ly/gttcareers \r\n \r\nAwards\r\n\r\nSIA’s Fastest Growing Staffing Firm: 2023 and 2015\r\nSIA’s Best Staffing Firm to Work for: 2019 -2023\r\nInc 5000 Fastest Growing Private Company: 2023, 2022, 2016, 2015\r\nRandstad Preferred Supplier: 2020 - 2023\r\nTechServe Alliance Excellence Award. 2019\r\nNH Business Magazines Fast 5 fastest growing companies\r\nErnst & Young Entrepreneur of the Year Finalist: 2015

Nearby locations

Posting ID: 1230205491 Posted: 2026-02-13 Job Title: Client Tech Specialist