Patient Center Supervisor (Full-Time)

Patient Center Supervisor (Full-Time) 

Location: St. Charles, MO
Pay: $20.00 per hour 

About Averhealth 

At Averhealth, our mission is to help people achieve lasting recovery. We partner with courts, treatment programs, and social service agencies across the country to provide accurate, compassionate drug testing and monitoring services. If you’re passionate about helping others and want to start a meaningful career, we’d love to have you on our team. 

Position Summary 

The Patient Center Supervisor plays a vital role in supporting individuals on their path to recovery. You’ll be responsible for collecting and processing urine samples, maintaining accurate records, and ensuring each patient is treated with respect, dignity, and professionalism. The Patient Center Supervisor leads daily operations at our Averhealth patient care centers, ensuring a professional, compassionate, and compliant testing experience. This role provides hands-on leadership to staff, supports patient engagement, and safeguards the integrity of all testing processes. 

Key Responsibilities 

• Manage day-to-day operations to ensure a safe, respectful, and efficient patient experience 
• Lead, coach, schedule, and support testing center staff 
• Conduct observed urine collections with male or female patients who are complying with probation, completing drug treatment programs, or meeting bond requirements 
• Maintain full compliance with Averhealth policies, chain-of-custody protocols, and regulatory standards 
• Ensure accurate documentation, quality control, and timely reporting 
• Address patient concerns professionally and promote a recovery-focused environment 

Schedule 

• Full-time: Typically between 35-40 hours per week 
• Must have flexibility for varying shifts due to random testing needs 
• Primary hours: 4-5 rotating days per week Monday to Friday from 6:45am - 5:00pm, including weekend days and holidays from 6:45am to 10:00am
• Schedules are provided approximately one week/one month in advance 

What We Offer Full-Time Employees 

• Medical, Dental, and Vision insurance 
• Short- and Long-Term Disability 
• Life insurance with employer contribution  
• 401(k) with employer match 
• Annual uniform reimbursement (scrubs) 
• Instant access to earned wages — no waiting for payday 
• Referral bonuses 
• Shift coverage bonuses ($50 per covered shift with less than 48-hour notice) 
• 3 weeks of paid time off in your first year 
• Supportive team culture and career growth opportunities — many of our leaders started in this role 

Qualifications 

• High school diploma or GED; additional education preferred 
• Supervisory or team-lead experience (required) 
• Strong communication, organization, and problem-solving abilities 
• Ability to uphold confidentiality, follow detailed procedures, and maintain professionalism 
• Comfortable working with biological specimens and standing for extended periods 
• Must have reliable transportation and valid driver’s license 

Equal Opportunity Employer 

Averhealth is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of race, gender, age, disability, or background.