Lodging Supervisor

The Lodging Supervisor is responsible for daily operations and overseeing all Front Desk and Guest Service functions. Responsibilities include effectively handling guest questions, problems, concerns, and needs relating to any activity. The Lodging Supervisor is responsible for guiding, helping, and assisting both internal and external guests.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Flexibility with scheduling for weekends and holidays
• Assist the Manager on Duty as needed
• Understanding of night audit functions
• Answer and respond to guests calls and individual needs
• Check-ins and check-outs including proper welcome packets and assigning the right room
• All front desk duties, including answering phones and assisting guests with request
• Prepare group resumes and all other information that is needed
• Review daily reports and follow through with Front Desk Agents to have all information correct
• Continual training for all Front Desk Agents
• Review each guest profile and reservation before they arrive to assure it is correct
• Create and maintain the Front Desk as the center of all communication
• Comprehend all guest charges and support the Front Desk Agent when there is a billing dispute
• Understand the point of sale operations for the gift shop and incidental charges
• Follow all procedures and make sure all agents do as well
• Understand and follow Lodging Financials relating to Schedule, Declining Budget, Invoices, POs
• Assist all other departments to meet the guests needs
• Assign daily and weekly tasks to the Guest Services team and work with Guest Services Supervisor to facilitate daily operations
• Assist with departures and arrivals when needed

Must comply with all company policies and procedures.

To perform the essential functions of this position regular and consistent attendance is required.

Must be able to work well with other Team Members, Managers and interact with our guests.

SUPERVISORY RESPONSIBILITIES

• Supervise activities of Front Desk Agents, Guest Services team, and Night Manager

EDUCATION and or EXPERIENCE

• High School diploma or equivalent
• College degree preferred
• 1-2 years of Hospitality or customer service experience
• Computer skills in Window Applications

LANGUAGE SKILLS

• Must have excellent communication skills
• Must be able to communicate effectively with guests, managers, and team members

MATHEMATICAL ABILITY

• Basic knowledge and understanding of math and general accounting

REASONING ABILITY

• Ability to make decisions under pressure
• Must be able to exercise judgment and make decisions based on job knowledge and awareness of company goals

• Job requires to be on feet most or all of shift
• Able to lift up to 50 lbs.
• Must be able to safely drive a company vehicle or golf cart and must have a valid drivers license

• General desk / front desk guest reception area
• Must be able to work in all weather conditions
• 4,200 acres of Blackberry Farm Property