Transitional Care Coordinator (Cape Coral)

Job purpose

The Transitional Care Coordinator is responsible for educating patients about our Home Visit program and scheduling appointments to avoid re-hospitalizations. This position cold-calls patients, therefore having a sales-mindset is ideal! This is an in-person position, located at our M&H Housecalls office in Cape Coral FL.

Duties and responsibilities

• Outbound calls to patients to introduce our Home Visit Program
• Scheduling patients by geographical area
• Using proprietary computer database to enter and assign patients to providers
• Submitting paperwork to Primary Care Physicians
• Making follow-up calls to patients post-appointment(s) to identify further needs
• Communication to referral sources in the community

Qualifications

• Minimum 1 year of experience scheduling patient appointments
• Experience with sales a plus!
• Minimum 1 year of experience in a healthcare setting
• High School Diploma or GED
• Self-motivated in remote setting; ability to be productive, free of distractions, in a 'home-office' environment (orientations, trainings, meetings may require travel from time to time)
• Utilization of many computer software systems, our platform, hospital systems, Microsoft etc.
• Ability to multi-task
• Bi-Lingual (English & Spanish) preferred not required
• Excellent written communication skills
• Must be comfortable being on the phone for several hours a day
• Must be friendly & courteous and have patience on the phone, as we are very often assisting an elderly demographic
• Compensation negotiable based on experience