New Patient Scheduler

The New Patient Scheduler position is to connect with new patients referred to the practice and schedule new patient visits.

• Answer and return all new patient incoming calls in a professional manner within the instructed timeframe.
• Receive incoming faxes from referring providers and connect with potential new patients within instructed timeframe.
• Appropriately manage multiple incoming calls and record communication in Excel.
• Enter all referral patients into Excel.
• Send medical records to providers for review and approval before scheduling, as instructed.
• Verify eligibility with patients’ insurance carriers.
• Schedule new patient exams, reschedule when needed.
• Work with Hospital Coordinator to schedule appointments following hospital discharge.
• Accurately create a patient chart in the Electronic Health Record with the patient's demographics.
• Collect patient’s insurance information and enter accurately into the Electronic Health Record.
• Send new patient welcome email and make reminder phone calls/e-mails/messages.
• Ensure intake forms are completed and submitted.
• Ensure medical records are filed in patient chart.
• Check voicemail messages from Front Desk during peak hours.
• Adhere to confidentiality, state, federal, and HIPAA laws and guidelines with regards to patient’s records.

Qualifications:

• High school diploma or GED certificate
• Prior administrative or customer service experience
• Strong communication skills, both written and verbal
• Attention to detail and problem-solving ability
• Previous experience with insurance verification and eligibility