Front Desk/Customer Service Representative
•6 days ago
| Verified Pay check_circle | Provided by the employer$19 per hour |
|---|---|
| Hours | Full-time |
| Location | Ontario, CA Ontario, California open_in_new |
Compare Pay
Verified Pay check_circleProvided by the employer This job pays about average compared to similar jobs in your area.
$15.14
$19.00
$29.79
About this job
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discounts
- Health insurance
- Paid time off
- Vision insurance
Location: In Person / Ontario, California
• 8-hour shift
• Monday to Friday: 8:00 AM-5:00 PM
• Full-time/Hourly
Position
Ashtel Studios is seeking a personable, detail-oriented, and proactive individual to join our team as a Customer Service Representative. This role is the first point of contact for our customers, partners, and visitors, making professionalism, efficiency, and a positive attitude essential. They will report to the E-Commerce Manager.
Job Responsibilities
• 8-hour shift
• Monday to Friday: 8:00 AM-5:00 PM
• Full-time/Hourly
Position
Ashtel Studios is seeking a personable, detail-oriented, and proactive individual to join our team as a Customer Service Representative. This role is the first point of contact for our customers, partners, and visitors, making professionalism, efficiency, and a positive attitude essential. They will report to the E-Commerce Manager.
Job Responsibilities
- Greet visitors and respond to customer inquiries via phone, email, and third-party marketplaces promptly + professionally to ensure a positive resolution experience
- Process + track customer product replacements, maintaining accurate records
- Coordinate + package sample requests for Sales, Production, and Design teams, logging a detailed inventory of incoming and outgoing shipments
- Assist with data entry and other sales-related correspondence and tasks as needed
- Run small errands and assist with occasional ad-hoc requests
- Order + track office and kitchen equipment to maintain inventory supplies
- Keep the front desk, reception area, and conference room clean, organized, and welcoming
- Coordinate with fulfillment and production teams to resolve order discrepancies
- Support Sales, E-Commerce, and QA teams with customer insights, reports, and follow-up communications
Qualifications
- Bilingual skills are required
- Previous experience as a receptionist, customer service representative, or in a similar front-facing role
- Proficiency in Microsoft Office (Excel, Word, Outlook, etc.)
- Exceptional organizational skills with the ability to handle multiple tasks simultaneously
- Strong verbal and written communication skills
- A collaborative team player with a positive, “how can I help?” mindset
- Time management skills
Requirements:
Schedule:
• 8-hour shift
• Monday to Friday: 8:00 AM-5:00 PM
• Full-time/Hourly
Schedule:
• 8-hour shift
• Monday to Friday: 8:00 AM-5:00 PM
• Full-time/Hourly
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