Calendar Builder - Full-time

Overview

Jackson Dawson is looking to welcome a Calendar Builder / Appointment Scheduler is responsible for coordinating and maintaining training schedules for In-Dealership Trainers. This role requires strong attention to detail, the ability to collaborate effectively in a team environment, and clear, professional communication via phone and email.

Work location: On-site at the Dearborn, MI office

Responsibilities

• Create, coordinate, and maintain daily schedules for In-Dealership Trainers
• Develop training schedules based on multiple factors, including logistics and geographic considerations.
• Monitor, track, and record hours worked by In-Dealership Trainers
• Collaborate effectively with colleagues and adjust schedules as needed to accommodate changes.
• Record visit dates and travel details; routinely audit data to ensure accuracy and completeness.
• Conduct daily conflict checks to prevent double-booking within and outside the In-Dealership Training program.
• Proofread and review documents and spreadsheets for accuracy and professionalism.
• Maintain a polished, professional, and approachable phone presence.
• Communicate clearly and effectively with Dealership Managers regarding training schedules.
• Answer, screen, and transfer incoming calls; respond to questions and requests as appropriate.
• Perform weekly data validation to confirm that information is accurate and up to date.
• Analyze and compare data across multiple spreadsheets to support program research and reporting.
• Manage and prioritize workload based on program needs and direction from management.
• Place outbound and manage inbound calls and emails with dealerships and field representatives, taking appropriate action for each interaction.
• Perform additional duties as assigned.

Qualifications

• High school diploma or equivalent required
• Proficiency in Microsoft Office applications, with a strong emphasis on Excel
• Excellent written and verbal communication skills
• Professional phone etiquette with the ability to communicate effectively with individuals of varying personalities and roles.
• Strong grammar skills with the ability to proofread and edit documents accurately.
• Exceptional attention to detail with the ability to manage multiple tasks simultaneously.
• Demonstrate analytical, critical thinking, and problem-solving abilities.
• Ability to work independently as well as collaboratively in a team environment.
• Flexibility and adaptability to adjust trainer schedules as changes arise.
• Position requires regular, on-site presence in the office.