Dispatcher- Service Team (Bentonville Office) Multiple Shifts Available - Full-time

Wachter's greatest asset is the people who work here. Join the Wachter family and chart your career path!   Wachter is currently accepting applications for a Dispatcher with industry experience with large single-site operations in the electrical field to work in our Bentonville, AR office.  Ideal candidates should have the willingness to learn new skills. This position dispatches service tickets and provides administrative and operational support. We seek self-motivated and reliable candidates, who can work independently and find solutions to complete the job. Long-term employment with competitive pay and exceptional benefits for qualified candidates. We value relationships and invest in our employees.    Shifts available: Mon – FRI 8am-5pm MON-THURS 12PM-10PM TUES- SAT 2PM-10PM Sun – Thurs 2PM-10PM PLEASE NOTE THIS POSITION IS AT OUR BENTONVILLE, AR OFFICE.



Benefits Package: Company Paid!

Medical, Dental, Prescription & Vision Benefits

Life, AD&D, and LTD insurance

Paid Vacation and Holidays

MD Live, TriaHealth, Legal and Identity Theft Monitoring

Company-Matched 401(k) and IRA Retirement Savings.

Requirements

High school Diploma or equivalent required.

College Education or degree highly desirable. 

Talking on the phone with peers and technicians. 

Highly proficient with the use of computers, including email, spreadsheets, and database Microsoft Office programs.

Excellent customer relationship and communication skills; verbal and written.

Strong attention to detail, and organizational and follow-up skills.

Outstanding time management skills.

Ability to prioritize and task switch efficiently.

Must type at least 40 WPM.

Network troubleshooting, Cat-5 Cabling/Fiber knowledge a plus.

Responsibilities

Maintaining an updated, organized, and fast-paced schedule. 

Confidently be able to call technicians and dispatch them on jobs. 

Track COI's. 

Manage deliverables for completed jobs. 

Creation of BIS's for billing. 

Perform any other duties not specifically stated herein, but which your supervisor may assign.

Adhere to all required project safety requirements.

Dispatch service tickets to available technicians Nationwide.

Provide any necessary documentation for service tickets.

Assist the Project Manager with daily operational tasks.

Provide administrative and logistical project support.

Create and maintains project files.

Assist in project scheduling and billing.

Maintain the company’s high standard of quality and professionalism with regard to workmanship, customer relations, coworkers, behavior, and appearance.

Perform any other duties not specifically stated herein, but which your supervisor may assign.