Warranty Claims Coordinator

Warranty Claims Coordinator

Location: Buford, GA (On-Site)
Company: Global Electronic Services, Inc.
Employment Type: Full-Time

Join a Team That Powers American Manufacturing

Global Electronic Services is a trusted leader in industrial electronic repair, specializing in industrial electronics, servo motors, AC/DC motors, and hydraulic systems. For more than 20 years, we’ve supported manufacturers and distributors across the United States with fast, reliable, and expert repair solutions. As we continue to grow, we are seeking a Warranty Claims Coordinator to manage inbound warranty requests and support our repair operations team.

This role is ideal for a proactive, detail-oriented professional who thrives in a fast-paced, technical environment and takes pride in delivering exceptional customer service.

Key Responsibilities

·        Coordinate and process incoming warranty claims from customers.

·        Serve as the primary point of contact for all warranty-related inquiries.

·        Communicate with customers, internal repair teams, and vendors to ensure efficient and accurate claim resolution.

·        Review repair findings and supporting documentation to determine warranty eligibility.

·        Maintain accurate records and track open claims through to completion.

·        Follow up on outstanding claims to ensure timely resolution, reimbursement, or parts delivery.

·        Identify trends or recurring issues in warranty claims and collaborate with internal teams to address root causes.

Qualifications

·        Prior experience in warranty processing, claims administration, or service coordination; experience in an industrial or technical service environment is strongly preferred.

·        Strong organizational skills with high attention to detail.

·        Excellent written and verbal communication skills.

·        Ability to review and interpret technical documentation and repair reports.

·        Proficiency with CRM, ERP, or warranty management systems is a plus.

·        Customer-focused mindset with the ability to manage multiple priorities effectively.

Why Work at Global Electronic Services?

·        Over 20 years as an industry leader with an unmatched repair turnaround time and customer satisfaction rate.

·        Opportunity to work with some of the largest manufacturers in the world—your role directly supports the backbone of U.S. industry.

·        Competitive compensation with a comprehensive benefits package, including:

o   Health insurance (employer contributes)

o   Dental insurance

o   Vision insurance

o   Paid Time Off (PTO): 6 days (48 hours) upon hire; an additional 5 days (40 hours) granted after 1-year anniversary

o   401(k) retirement plan with company match (eligible after 1 year)

o   Paid holidays

·        Long-term growth and career development opportunities.

·        Collaborative, knowledgeable, and supportive team environment that values accountability, results, and relationships.

Global Electronic Services, Inc. is an equal opportunity employer.