Title Clerk / Customer Service

Description

bidadoo has a new opening for a Title Clerk / Customer Service professional. In this role you will work with new and existing commercial accounts, building long term customer relationships, as well as working with our active online eCommerce industrial / truck buyers. You will support our online auctions, sales, and remarketing services with world class customer services. Those looking for a transition from traditional retail to eCommerce are encouraged to apply.

Responsibilities include:

• Manage titles for all transportation and over-the-road equipment
• Process and verify financial and legal documents of vehicles to finalize seller agreements.
• Prepare legal transfer documents to submit to the state motor vehicles department.
• Process and verify incoming titles accurately so as to transfer to buyers.
• Troubleshooting and problem resolution specific to titles; odometer discrepancies, power of attorney, etc.
• Provide Customer Service via Phone and email to both Buyers and Sellers
• Provide Customer Service to online Customers (Buyers)
• Provide Sales and Customer Service to bidadoo consignment Customers (Sellers)
• Be a driving force of service in support of customers
• Maintains a high level of confidentiality, integrity and professionalism
• Have comprehensive knowledge of online auction business (not required, but a plus)
• Assist with customer pickups and walk-in customer business and activity
• Manage online eBay listings, re-listings, disputes, questions, company information, etc.
• Ability to learn and have intricate knowledge of the company’s service offerings and technologies
• Provide proactive feedback to the team for continuous improvement of the company's service offerings, and competitive positioning
• Establish relationships with clients and maintain on-going good communications to exceed customer expectations

Requirements

 Background and Qualifications include:

• 2+ years of proven Title and Customer Service experience
• Proven multi-tasker with attention to detail
• Experience buying and selling on eBay or other online platforms (preferred but not required)
• Experience with industrial equipment, fleet management, trucks, and construction equipment helpful but not required
• Experience in B2B or industrial environments preferred
• Have excellent oral and written communication skills and detail oriented
• Be highly motivated and excited to work in a start-up, entrepreneurial, dynamic environment
• Be personable and able to interact well with customers and provide excellent service
• Be process oriented with ability to define and continually refine best practices and processes
• Proficiency in basic computer skills and applications

bidadoo is an equal opportunity employer