Customer Service Representative

Kodak Alaris is a global technology company that’s delivering future value through customer solutions. Our advanced, patented intellectual property combines breakthrough technologies, digital transformation, and human know-how to unlock the power of images and information. We make businesses run faster, governments run smarter and provide consumers innovative solutions to preserve and enjoy their most cherished memories. Our future is powered by our employees’ creativity. Expect a lot from Kodak Alaris and know that we expect a lot of ourselves and the performance of the company.
 

Kodak Moments is a leading global provider of photo products and services to retailers, consumers, and entertainment properties. We inspire consumers to bring their memories to life--delivering innovative, high-quality photo products and experiences they find truly meaningful. Powered by over 100,000 consumer touchpoints across 30 countries globally, it's our mission to be the brand consumers choose to celebrate and preserve life's memories, from the big events to the everyday moments that matter.

Kodak Alaris Customer Service Representative

Job Description:

Provide customer support to Kodak Alaris customers.  

Serve as a knowledgeable and helpful representative of Kodak Alaris when responding to end user, channel partner and Kodak Alaris Account Manager inquiries.  Demonstrate a professional level of communications either in writing or verbally.   Manage customer orders presented via phone, email, EDI or the Kodak Alaris sales portal in a way that demonstrates a commitment to total customer satisfaction.  Customer base resides in the United States and Canada.   May interact occasionally with other Customer Service organizations in LATAM, EMEA and APAC.

Responsibilities:

General Customer Inquiries:  Provide resolution for non-technical customer inquiries.   Assist with problems related to orders (e.g. incorrect materials, quality issues, etc.).  Respond to inquiries regarding delivery dates, product availability, etc.  Follow up and resolve issues as required.  Use good judgement when issues should be escalated to management.   Provide after-sale services per customer requests, including order tracking, proof of delivery, invoice copies and requests for RMA’s for returns.

Follow up and resolve issues, as required. Bring inquires to a satisfactory resolution as determined by the customer.   Monitor and respond to email and voicemail inquires to ensure requests for above services are responded to per established standards.   Follow up to ensure all questions/requests are responded to or resolved to the customer’s satisfaction.

Process orders, inquiries, credits, debits, and return request received via telephone, email or other electronic systems. Enter orders and process transactions in Microsoft Dynamics 365. Provide pricing, product availability information, and estimated delivery dates for Kodak Alaris products. Monitor all unfilled orders and follow up on issues (back orders/discontinued materials/etc.) to ensure customer expectations are met. File orders/requests per established guidelines. Interface with a variety of functional areas to ensure inquiries and requests for above services are responded to completely and accurately.

SKILLS AND/OR KNOWLEDGE SPECIFICATIONS
* Strong customer focus
* Strong Communication skills
* Results oriented, ability to work with multiple systems
* Attention to detail critical
* Ability to multi-task and work in an environment with competing priorities
* Excellent negotiation, communication and people skills
* Working knowledge of Microsoft Dynamics 365
* Good Decision-Making Skills
* Ability to work independently and in a team environment

EDUCATION AND/OR EXPERIENCE SPECIFICATIONS
Associates Degree and/or Previous Experience in a Customer focused role

Compensation: $19.00 - $22.00 based on experience.