Customer Service Representative - Recreation - PT

 

 

GENERAL DESCRIPTION

 

Under general supervision this position is responsible for providing excellent customer service to members, guests, and program participants. This position serves as the first point of contact at the recreation center, handling check-ins, registrations, facility inquiries, and general support to ensure successful daily operations.

 

SUPERVISION EXERCISED

 

This position exercises no supervision.

 

IMPORTANT AND ESSENTIAL DUTIES

 

Perform set-up, tear-down, and clean up for programs and rentals. Including the set up and tear down of tables and chairs, other equipment as needed for programs in the recreation center.

 

Understand event details and timelines.

 

Maintain a flexible schedule. Posted schedule may be subject to change based on operational needs such as weather conditions, guest attendance, and department needs.

 

Greet and direct rental contacts.

 

Provide customer service support for e-gaming activities, including assisting participants with equipment setup, logins, and basic troubleshooting.

Maintain, inspect, clean, take inventory, and follow policies and procedures of assigned equipment, areas, and surrounding spaces.

Handle customer situations when needed to ensure guest satisfaction with rentals.

Operate a City vehicle or personal vehicle to visit other work locations, attend meetings, and events.

 

OTHER JOB RELATED DUTIES

 

Performs other job related duties and responsibilities as assigned.

 

KNOWLEDGE, SKILLS, AND ABILITIES

 

Knowledge of:

 

Basic customer service principles and practices.

 

E-gaming platforms, consoles, PCs, and common gaming equipment.

 

Recreation center rules, policies, and procedures.

 

Workplace safety practices and emergency procedures.

            Skill to:

 

Manage time effectively.

 

Provide excellent customer service and communicate clearly.

 

Interact with guests in a professional and courteous way.

 

            Ability to:

 

            Work independently.

 

            Demonstrate a positive attitude and initiative.

 

            Organize and plan work activities to meet deadlines.

 

            Accommodate changing work priorities.

 

            Communicate concisely both orally and in writing to both public and staff.

 

            Follow and enforce the recreation center rules, policies, and procedures.

                       

Establish and maintain cooperative working relationships with those contacted in the course of work, both internally and externally.

 

Follow and embrace the City of Abilene Core Values – Respect, Integrity, Service Above Self, and Excellence in All We Do.

 

Perform as a team member in a manner that accomplishes the Division’s mission and treats team members with dignity, courtesy, and respect.

           

Experience and Training Guidelines:

 

For positions with more than one level, all listed requirements at the lower levels are required at the higher levels. Any combination equivalent to experience and training to provide the required knowledge, skills, and abilities may be qualifying.  Knowledge, skills, and abilities may be obtained through:

 

Experience:

 

This is an entry level position, but preference may be given to individuals with previous customer service experience.

           

Education/Training:

 

A high school diploma, GED, or in the process of obtaining either is required.

           

            License or Certificate:

 

A valid Texas driver’s license, the ability to obtain one within ninety (90) days of employment, or a military waiver is required.

           

Special Requirements:

Must be able to work a flexible work schedule that may include nights, holidays, and weekends.

Must be able to work in outdoor conditions and in extreme heat and cold.

Essential duties require the following physical skills and work environment:

 

With or without accommodation, the “X” indicates the overall strength demand of the position during a typical workday:

 

            ___     Sedentary – lifting of no more than 10 pounds

            ___     Light – lifting no more than 20 pounds; carrying up to 10 pounds

            _X_     Medium – lifting no more than 50 pounds; carrying up to 25 pounds

            ___     Heavy – lifting no more than 100 pounds; carrying up to 50 pounds

            ___     Very Heavy – team lifting over 100 pounds; carrying more than 50 pounds

 

Physical Demand Codes:  The following describes whether or not the position is expected to exert the physical demands listed during a typical workday as well as the overall frequency of the task:

 

Codes for how often:

N         =          No

E         =          Extensive (100 – 70% of the time)

M         =          Moderate (60 – 30% of the time)

I           =          Infrequent (20 – 10% of the time)

A         =          Almost Never (<10% of the time)

 

Code / Task

_E_     Standing

_I_       Sitting

_E_     Walking

_M_    Lifting

_M_    Carrying

_M      Pushing/Pulling

_M_    Overhead Work

_M_    Fine Dexterity

_M_    Kneeling

_M_    Crouching

_I__    Crawling

_M_    Bending

_M_    Twisting

_M_    Climbing

_M_    Balancing

_E_     Vision

_E_     Hearing

_M_    Talking

___     Other:  _____________________