Tour Guide - Secret Island - Full-time

Location: On-Site - Kaneohe, HI.

Relocation Package: None

Schedule: Full-time; open availability including weekends and holidays is required. 

POSITION SUMMARY

The Beach Attendant at Secret Island provides exceptional guest service and frontline support for guests participating in beach and ocean activities. This position plays a key role in ensuring guest safety, delivering engaging and informative experiences, and supporting daily site operations. As an ambassador of Hawaiʻi and Kualoa Ranch, the Beach Attendant helps foster a welcoming and memorable experience while upholding the company’s mission and values.

KEY RESPONSIBILITIES

Greet guests and provide outstanding customer service throughout their visit.

• Conduct safe and informative guided tours of the property, including basic cultural or historical interpretation.
• Ensure proper distribution and use of safety equipment such as life vests and paddles.
• Oversee beach and ocean activity areas; monitor safety and respond to concerns or emergencies.
• Set up, break down, clean, and maintain beach equipment and guest areas as needed.
• Communicate clearly with guests and team members to support efficient operations.
• Promote a positive image of Kualoa Ranch in all guest interactions.

MINIMUM QUALIFICATIONS

• Excellent communication skills and a commitment to guest service.
• Ability to maintain a positive and professional attitude under varying conditions.
• High school diploma or equivalent required.
• CPR/First Aid certification preferred.
• Valid driver’s license with a good driving record preferred.

PHYSICAL REQUIREMENTS

• Must have strong swimming ability and comfort in ocean environments.
• Must be able to lift, carry, and transport up to 70 lbs.
• Comfortable working outdoors in hot, humid, rainy, or windy conditions.
• Frequent walking, standing, paddling, bending, lifting, and moving across sandy and uneven terrain.
• Ability to enter and exit watercraft (kayaks, canoes, etc.) and assist guests with the same.
• Manual labor including equipment setup, moving paddleboards/kayaks, and beach clean-up duties.