The Onyx Group - Team Lead, Revenue Cycle

Job Title

Revenue Cycle Management (RCM) Team Lead

Department

Revenue Cycle Management

Reports To

Manager Revenue Cycle Management

 

Position Summary

The Revenue Cycle Management Team Lead serves as a senior individual contributor and operational leader across multiple functional areas of the revenue cycle, including Patient Accounts, Accounts Receivable Follow-Up, Credits, and Denials. This role provides day-to-day workflow guidance, subject matter expertise, and cross-functional support to ensure accuracy, timeliness, and compliance throughout the revenue cycle.

 

While the Team Lead does not currently have direct supervisory responsibility, the position is designed to evolve into a formal people-leadership role as the organization continues to restructure and scale. In the future, this role may include direct oversight of functional teams such as Coding, Billing, or AR Follow-Up.

 

Key Responsibilities

Operational & Functional Leadership

• Serve as a subject matter expert across multiple RCM functions, including patient billing, insurance follow-up, denial management, and credit balances
• Act as a primary escalation point for complex accounts, payer issues, and workflow challenges
• Provide real-time guidance and support to team members to ensure consistent application of policies, procedures, and payer rules
• Collaborate with leadership to identify workflow gaps, inefficiencies, and process improvement opportunities

Quality, Accuracy & Performance

• Monitor work quality and productivity trends across assigned RCM functions
• Perform informal quality reviews and provide coaching feedback to peers as needed
• Assist with root cause analysis for denials, underpayments, and recurring issues
• Support initiatives to improve cash flow, reduce AR days, and minimize rework

Training & Knowledge Sharing

• Support onboarding and cross-training of new and existing team members
• Share best practices, payer updates, and process changes with the team
• Assist in the development and maintenance of job aids, workflows, and SOPs

Collaboration & Communication

• Partner with Coding, Clinical, Customer Service, and Finance teams to resolve issues and improve end-to-end revenue cycle performance
• Participate in team meetings, huddles, and special projects as assigned
• Communicate effectively with leadership regarding risks, trends, and improvement opportunities

Future Leadership Responsibilities (As Organizational Needs Evolve)

• May assume direct supervisory responsibility for one or more RCM teams (e.g., Coding, Billing, AR Follow-Up)
• Support hiring, training, performance management, and staff development
• Assist with workload distribution, scheduling, and performance monitoring

 

Qualifications

 

Required

• High school diploma or equivalent
• Minimum of 3–5 years of progressive experience in Revenue Cycle Management
• Strong working knowledge of insurance billing, AR follow-up, denials, and credit balances
• Experience working across multiple payer types (commercial, government, self-pay)
• Strong analytical, problem-solving, and organizational skills
• Ability to lead through influence without formal authority

 

Preferred

• Associate’s or Bachelor’s degree in Healthcare Administration, Business, or related field
• Prior informal leadership experience (acting lead, trainer, SME, or project lead)
• Experience with EHR and practice management systems (eCW & Epic)

 

Key Competencies

• Revenue cycle expertise across multiple functional areas
• Leadership presence and accountability
• Attention to detail and quality
• Adaptability in a changing environment
• Strong communication and collaboration skills