Member Service Representative (MO, Kansas City) - Full-time

Title: ???????????????????????????????????? Member Service Representative?????

Assigned Company: ?????? Conexon

Reporting Location: ?????? 1504 NW Vivion Rd, Kansas City, MO 64118

Reports to: ??????????????????????? JARBO Recruiter and Supervisor at Assigned Company

FLSA Status: ????????????????????? Non-exempt

Summary: ?Primary responsibilities will consist of providing exceptional customer service in addressing and responding to consumer needs.? As a contracted employee of JARBO Employment Group we expect you to have a positive attitude, to lead by example, demonstrate sound decision-making skills, encourage great team work, inspire those around you, and demonstrate a good stress tolerance. We want to see you embrace and immerse yourself in the host employer?s culture.

Responsibilities:

• Provide 5-star customer service to Conexon Members
• Demonstrate clear and effective communication with end users, colleagues, and management to quickly (yet accurately) resolve issues and ensure member satisfaction
• Assist potential members in identifying if they are currently in Conexon?s service area
• Assist new members with new account creation and plan selection
• Answer general account questions including billing, pricing and service details
• And assist with projects and other duties that continuously improve our department and create career development opportunities for you

Qualifications:?

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.? The requirements listed below are representative of the knowledge, skill, and/or ability required.? Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions of the job.
• Education, Experience, Knowledge, Competencies:?
• Excellent customer service and problem-solving skills, active listening skills and a strong eye for details
• Strong communication skills and unflappable, professional demeanor
• Ability to multitask between systems and adapt to change
• Analytical thinker with technical aptitude with the ability to work independently and as part of a team
• Exceptional computer skills
• 2 years customer service/or technical support experience

Physical Demands:

• To perform this job successfully you must be capable of:
• Regularly sitting, talking and hearing.
• Standing, walking, using hands to finger, handle, or feel and reach with hands and arms.
• Exert up to 10 pounds of force, or a negligible amount of force, to occasionally lift, carry, push, pull or move objects.
• Close visual acuity (with or without corrective glasses) is needed to analyze or prepare data, review data, view a computer terminal, read written communications, inspect/operate machinery and use measurement devices at close distances.

Special Requirements:

• Language Skills
• Ability to read and comprehend instructions, correspondences, and memos.? Ability to write professional correspondences.? Ability to effectively present information.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedural manuals.

Computer Skills

• Ability to interpret and manipulate computer software programs including, but not limited to: Microsoft Excel, Microsoft Access, Microsoft Word, email applications, and other industry/project specific software systems.
• Ability to type proficiently.
• Mathematical Skills
• Ability to add and subtract two-digit number and to multiply and divide with 10?s and 100?s. Ability to perform these operations using unity of American money and weight measurement, volume, and distance.
• Reasoning Ability
• Ability to apply common sense understanding to carry out complex instructions. Ability to interpret a variety of instructions in written, oral, diagram or schedule form.

Training Schedule: Monday ? Friday 8am-5pm (4 weeks)

Schedule: Once training is completed your assigned schedule will be:? 9am-6pm Monday, Tuesday, Wednesday, Friday, and Saturday.

Compensation

Full-time, hourly, timecard reporting required, health benefit eligible.