Business Systems Manager

Bringing People, Technology, and Processes Together to Drive Success

Kohler Credit Union is looking for a Business Systems Manager to join our Corporate Center in Sheboygan, WI. This role blends technical expertise with strategic leadership, offering the opportunity to guide the deployment, configuration, and enhancement of our enterprise software solutions. If you enjoy turning complex data into actionable strategies, leading teams to innovate, and optimizing systems that drive real business results, this role is designed for you.

Why KCU?

At KCU, we prioritize the whole person-supporting professional growth, work-life balance, and overall well-being. Beyond a competitive salary, we provide a full benefits package including medical, dental, and vision coverage, a 401(k) with employer contributions, generous paid time off, and tuition reimbursement for continued learning. You'll work with a collaborative, mission-focused team that values development, community impact, and making a difference for our members.

About the Role

As Business Systems Manager, you'll be responsible for ensuring our enterprise systems operate efficiently and effectively. You'll lead and mentor the Systems Analyst team, oversee the configuration and optimization of key software, and collaborate with IT, business units, and external vendors to create streamlined, high-performing processes that align with KCU's strategic goals.

Key Responsibilities

• Lead, coach, and inspire the Systems Analyst team, fostering professional growth while driving organizational objectives.
• Manage the implementation, configuration, and upgrades of enterprise applications, including our core banking system (Fiserv DNA), digital banking platforms (Q2), loan origination system (MeridianLink), and other essential tools.
• Ensure systems operate smoothly, remain compliant, and deliver a seamless user experience.
• Partner with business leaders to translate operational needs into technical solutions that support strategic priorities.
• Serve as the primary point of escalation for complex system issues and collaborate with vendors on troubleshooting and enhancements.
• Oversee project timelines, budgets, and deliverables, ensuring initiatives are completed successfully.
• Maintain system documentation, configuration standards, and change management processes.
• Ensure all systems adhere to regulatory, security, and audit standards.

What You Bring

• Bachelor's degree in Information Systems, Business Administration, or a related field.
• 6–8 years of experience in business systems, systems analysis, or application management-experience in financial services, especially credit unions or banking, is a plus.
• 2+ years of leadership experience with a proven ability to mentor and develop a high-performing team.
• Expertise with core processing systems (Fiserv DNA preferred), digital banking platforms, and loan origination systems.
• Strong project management skills and the ability to deliver technology solutions that align with business objectives.
• Excellent communication and collaboration skills to work effectively with technical teams and business stakeholders alike.

Take the Next Step

If you're ready to lead critical business systems and guide a talented team toward success, apply today! Join Kohler Credit Union to drive innovation, efficiency, and excellence while growing your career in a supportive and collaborative environment.