Office Support Associate

Description:

 

Position Overview

Millennium Events and Floral is a full-service event company producing exceptional corporate events, weddings, and celebrations. Our reputation is built on professionalism, reliability, meticulous attention to detail, and an unwavering commitment to client-focused service.

We are seeking a friendly, highly organized, and dependable Customer Service Representative to serve as the first point of contact for clients and to provide essential administrative and operational support. This position plays a critical role in maintaining clear communication, accurate event documentation, and a positive client experience from initial inquiry through event execution. The ideal candidate thrives in a fast-paced environment, demonstrates strong organizational discipline, and consistently represents the company with professionalism and care.

Key ResponsibilitiesClient & Administrative Support

• Greet clients warmly and professionally, creating a positive and welcoming first impression of the company
  
  
• Answer incoming phone calls and respond to general inquiries, gathering accurate and detailed information regarding client needs
  
  
• Take clear, thorough messages and distribute information promptly to appropriate team members
  
  
• Prepare and send professional email correspondence to clients, vendors, and internal staff
  
  
• Create, maintain, and organize digital and physical files for new and existing events
  
  
• Ensure all event documentation is complete, accurate, and properly filed
  
  
• Provide regular updates to the team regarding event files, timelines, and current statuses
  
  
• Conduct weekly file audits to confirm documentation accuracy, organization, and accessibility
• Escalate client concerns or time-sensitive matters as needed

Event & Operational Support

• Provide operational support to other departments when required
  
  
• Adapt quickly to the dynamic needs of event-day operations
  
  
• Support additional operational and administrative tasks as assigned to ensure overall team success
  
  
• Assist with order-related tasks and short-term operational needs during high-volume periods
  
  
• Adjust priorities as needed to balance administrative responsibilities with evolving operational demands
  
  

Qualifications

• Strong organizational skills with a high level of attention to detail
  
  
• Professional, friendly, and effective communication skills (both written and verbal)
  
  
• Ability to multitask and manage competing priorities in a fast-paced environment
  
  
• Reliable, team-oriented mindset with a willingness to assist across departments
  
  
• Flexibility to work occasional evenings and weekends as required for event support
  
  
• Proficiency in standard office software, including email, word processing, and spreadsheets
  
  

Work Environment & Attire

• This role requires flexibility during peak seasons, including occasional operational or order-related support outside of standard Customer Service and administrative duties
  
  
• Business casual attire is required while representing the company in-office, with clients, and during event-related activities
  
  

Benefits

Millennium Events and Floral offers a competitive benefits package, including:

• 401(k) retirement plan with company match up to 3%
  
  
• Medical insurance through Anthem, with 50% employer-covered premiums
  
  
• Paid holidays
  
  
• Paid vacation time

Requirements: