Business Office Coordinator

Description:

The Business Office Coordinator is responsible for overseeing the financial and administrative operations of MVH - Caribou. This role ensures accurate billing, compliance with state and federal regulations, and effective coordination of business office functions, including resident accounts, payroll support, accounts payable/receivable, and customer service for residents and families.

Key Responsibilities

• Manage resident billing, including Medicare, MaineCare (Medicaid), private pay, and third-party insurance.
• Ensure accurate and timely submission of claims and follow up on denials and outstanding balances.
• Oversee resident trust accounts in compliance with state and federal regulations.
• Monitor accounts receivable and support collection efforts while maintaining professionalism and sensitivity to residents and families.
• Support payroll processing and maintain employee personnel files in coordination with HR.
• Serve as a point of contact for residents and families regarding billing questions and financial concerns.
• Provide clear explanations of charges, coverage, and payment options with empathy and professionalism.

Requirements:

• A high school diploma or equivalent is required.
• A minimum of three years combination of post-secondary education, training, or experience with considerable knowledge of bookkeeping and data entry management.
• Healthcare business operations, especially in long-term health care, preferred.

Maine Veterans' Homes provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.