Pool Attendant for South Franklin Circle Chagrin Falls Ohio

General Purpose:

To monitor and maintain the safety and cleanliness of the pool area and locker rooms. Greet swimmers as they arrive and maintain a warm, welcoming environment. Provide clean towels for swimmers as they leave the pool.

Essential Duties and Responsibilities:

1. Pool Attendants are hired for specific shifts, but may be called upon to sub for another Pool Attendant. This could include a Saturday morning shift.
2. Attend New Employee Orientation and departmental orientations prior to or within one month of employment to gain an understanding of the organization; the Mission, goals, Health and Wellness Philosophy.
3. Reports directly to the Wellness Director.
4. Greets swimmers as they arrive and maintains a warm and friendly environment at all times.
5. Maintains a clean stock of towels for members. Monitors and/or maintains the safety and cleanliness of the pool area and locker rooms and reports any concerns to maintenance, housekeeping or Wellness Director.
6. Notifies Wellness Director of any supplies that need to be ordered for the pool area.
7. Maintains accurate daily records of pool chemistry, attendance, pool temperature, Informs maintenance and Wellness Director of any variations from the norms.
8. Completes Incident Reports as needed and immediately submits them to Wellness Director. If Director is not available, the pool attendant will inform the Campus Executive Director and Head of Nursing of the incident and submit a copy of the report to them.
9. Directs questions or concerns when unsure how to answer, or if questions or concerns cannot be satisfied, to the Wellness Director.
10. Substitutes for other pool attendants whenever available on an “as needed” basis.
11. Put away any stray Aquatic Exercise Equipment after swimmer use.
12. Attend Wellness Team/Pool Attendant meetings as scheduled by Wellness Director.

Behavioral Skills: This position requires incumbents to exhibit personalized customer service with the following behavioral skills:

1. Respectfulness: Treating everyone with courtesy and respect; Presenting a positive first impression; Remembering our workplace is the resident’s home; Using an individual's preferred name; Offering assistance beyond area of immediate responsibility.

2. Trustworthiness: Delivering on commitments; Doing what you say you will do; protecting all confidential resident information.

3. Communication: Timely, accurate and appropriate communication to residents, families and associates.

4. High Standards: Keeping Judson clean, safe, secure, and accident free; placing residents needs before our own; dressing appropriately and professionally. This may or may not include the wearing of staff shirts.

5. Teamwork: Listening to associates openly in a non-judgmental way; Being a team player in meeting resident and organizational needs.

6. Leadership: Initiating solutions to problems

Minimum Qualifications, Education and Certifications:

Required Qualifications:

• Excellent communication, presentation, organizational, and time management skills with a strong background in successfully delivering exceptional customer service and strong attention to detail.

• Ability to work with minimal supervision, time management skills to ensure completion of duties.

• Have access to a computer and cell phone in order to receive work-related emails and phone messages from coworkers, supervisors and All Judson notifications.

• Must have reliable transportation to/from work.

Preferred Qualifications:

• Experience communicating and working with older adults.

• High School level or higher education.

Physical Requirements:

Adequate hearing for communication requirements including phone work. Communication skills including articulation and enunciation to be heard and understood. Physical demands may include standing or sitting for extended periods, walking, lifting up to 20 lbs., climbing stairs, bending, stooping and repetitive motion. The ability to communicate verbally and in writing, to perceive and understand verbal and written communications, use personal computers, telephones and other standard office equipment are required.

Working Conditions: Pool (natatorium) area.