Reservation Agent - Full-time

Full-Time | Weekends Required | 7:00 AM – 3:00 PM or 3:00 PM – 11:00 PM

We are a family-owned, locally operated short-term vacation rental company managing over 950 vacation homes. With an A+ rating on the Better Business Bureau and a 4.7-star Google rating, we pride ourselves on delivering exceptional guest experiences while supporting our homeowners and team like family.

We are currently seeking an experienced Reservation & Guest Service Agent to join our front desk team. If you thrive in a fast-paced environment, have a strong attention to detail, and are passionate about hospitality, we’d love to meet you.

Position Overview

As a Front Desk Reservation & Guest Service Agent, you will be the first point of contact for our guests — both in person and over the phone. You will assist with reservations, guest inquiries, problem resolution, and ensure every guest interaction reflects our high service standards.

Responsibilities

• Answer inbound reservation calls and guest inquiries

• Assist guests with booking, modifying, and managing reservations

• Provide exceptional customer service before, during, and after guest stays

• Resolve guest concerns professionally and efficiently

• Process payments and maintain accurate reservation records

• Coordinate with housekeeping and maintenance departments as needed

• Maintain strong attention to detail in all communications and bookings

• Uphold company policies and service standards

Requirements

• Required: Experience in short-term vacation rentals

• Minimum 1–2 years of customer service experience

• Strong communication and problem-solving skills

• Detail-oriented and highly organized

• Ability to multitask in a fast-paced environment

• Comfortable working with property management and reservation software

• Professional demeanor and positive attitude

• Must be able to work weekends (mandatory)

• Must be able to pass a background check and drug screening

Schedule

• Full-time position

• Weekend availability required

• Shifts:

  • 7:00 AM – 3:00 PM

  • 3:00 PM – 11:00 PM

Why Join Us?

• Stable, locally owned company with strong community roots

• Manage one of the largest vacation rental portfolios in the area (950+ homes)

• Supportive team environment

• Reputation for excellence (A+ BBB rating and 4.7 Google rating)

• Opportunity to grow within a well-established organization

If you have vacation rental experience and a passion for delivering exceptional guest experiences, we encourage you to apply.