Account Manager/Collections, 21.00, No Weekends with Full Benefits - Full-time

CarHop, an industry-leader in the Buy-Here, Pay-Here marketplace, specializes in helping those who have not quite perfect credit to achieve transportation independence! Now in 12 states nationwide, and growing, we've made a difference by Helping People Drive and changing the lives of thousands of people.

Account Manager Benefits

• Guaranteed hourly pay - $21.00/hour
• Monday - Friday hours - NO WEEKENDS!
• Full health benefits (Medical/Dental/Vision/Flex spend/401k w/ match)
• Paid time off and great work/life balance
• Opportunity for advancement
• A fun work environment filled with awesome people
• A rewarding job experience helping people drive & changing lives
• We give you the tools you need to succeed with regular training and coaching

Account Manager Responsibilities

• Placing outbound calls & accepting inbound calls from CarHop Finance customers
• Face to face interaction with customers regarding the status of their auto loan
• Utilizing your communication and negotiation skills to resolve the delinquent account

Account Manager Qualifications

• High school diploma or equivalent.
• Strong verbal and written communication skills
• Ability to prioritize, meet deadlines and resolve complex problems with minimal guidance
• Professional, detail-oriented, well organized and efficient
• Previous customer service experience, face-to-face or call center, is preferred, but not required.
• Specific experience in the area of de-escalation, retention, or issue resolution is helpful.
• Strong/Advanced negotiation, counseling and problem solving skills.
• Must successfully complete pre-employment criminal background inquiry, and results must be consistent with company standards.