Residential Services Supervisor -Women's Home

Summary:

The Residential Services Supervisor plays a critical role in overseeing the day-to-day operations of women’s residential homes, ensuring high-quality service delivery, staff leadership, and compliance with all standards. This position requires strong organizational skills, 24/7 availability, and hands-on support for emergencies, including after-hours transportation to maintain house manager presence.

Essential Duties and Responsibilities:

1. Operations Management

• Oversee day-to-day residential operations to ensure smooth and efficient service delivery.
• Assist in implementing departmental policies, procedures, and best practices.
• Monitor program performance and ensure compliance with regulatory and organizational standards.
• Respond to operational issues and provide timely resolution.
• Serve as acting director in the absence of the Residential Services Director when needed.

2. Staff Supervision & Leadership

• Supervise, support, and mentor residential staff.
• Assist with hiring, onboarding, training, and performance evaluations.
• Monitor staff performance and provide coaching and corrective guidance as necessary.
• Ensure adequate staffing coverage across shifts and programs.
• Promote a positive, professional, and collaborative work environment.

3. Rosters & Data Management

• Develop and manage staff schedules/rosters to ensure appropriate coverage.
• Maintain and monitor timekeeping systems and attendance records.
• Oversee data collection, reporting, and documentation accuracy.
• Ensure compliance with internal data tracking and external reporting requirements.
• Analyze operational data to identify trends and areas for improvement.

4. Logistics & Coordination

• Coordinate transportation, supplies, and program materials as needed.
• Oversee inventory management and procurement processes.
• Collaborate with other departments to ensure seamless service delivery.
• Support planning and coordination of events, transitions, and special projects.

5. Maintenance & Facility Oversight

• Monitor residential facilities to ensure cleanliness, safety, and functionality.
• Coordinate routine maintenance, repairs, and inspections.
• Liaise with maintenance staff or external vendors to address facility needs.
• Ensure compliance with health, safety, and fire regulations.

6. Quality Assurance & Compliance

• Support audits, inspections, and quality assurance initiatives.
• Ensure documentation meets regulatory and organizational standards.
• Assist in risk management and incident review processes.
• Maintain confidentiality and uphold professional standards at all times.

7. Additional Duties

• Participate in leadership meetings and strategic planning initiatives.
• Assist with budget monitoring and expense tracking.
• Perform other duties as assigned to support residential services operations.

Supervisory Responsibilities:

This position does oversee staff.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience

• High School Diploma or equivalent required
• Supervisory experience in Human Services, Social Work, Business Administration, Healthcare Administration, or related field preferred.
• Minimum 3–5 years of experience in residential services, program management, or a related field.
• Prior supervisory experience required.

Required Skills/Abilities

• Strong organizational and time management skills.
• Proficiency in scheduling systems and data management software.
• Excellent leadership and staff development skills.
• Strong problem-solving and decision-making abilities.
• Effective written and verbal communication skills.
• Ability to manage multiple priorities in a fast-paced environment.

Location:

Carteret County – full time with 24/7 on-call responsibilities

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Will require evening, weekend, or on-call availability.
• Combination of office-based work and on-site residential supervision.
• Regular supervision and support provided within residential homes and program sites.
• Valid driver’s license required; reliable transportation needed for travel between residential locations, meetings, community-based responsibilities, and transportation of clients.
• Occasional lifting and physical activity may be required.
• Be available 24/7 for the needs of the women’s residential homes.
• Random checks for women residentials at minimum once a month.
• Be available to provide transportation for any clients after hours for emergency purposes to ensure there is a house manager in the women’s residential house.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand, walk; use hands to finger, handle, or feel objects, tools, or controls; talk and hear; and taste and smell. The employee frequently is required to reach with hands and arms and stoop, kneel, crouch, or crawl. The employee is occasionally required to sit and climb or balance. The employee must be able to lift and/or move up to 20 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Must be able to drive and operate a personal vehicle safely and adhere to all applicable state and traffic laws.