Polish-Speaking Customer Support for Mobile Banking Services Department

Mercier Consultancy is thrilled to announce an opening for a Polish-Speaking Customer Support Representative in our Mobile Banking Services Department! As a crucial part of our team, you will provide outstanding support to our Polish-speaking clients, assisting them with their inquiries related to our mobile banking platform. Your ability to communicate effectively in Polish will play a key role in ensuring our customers receive the best possible service.

This position is perfect for individuals who are passionate about finance and technology. If you enjoy helping others and thrive in a dynamic environment, we would love to hear from you!

Responsibilities

• Respond to customer inquiries in Polish via phone, email, and chat
• Assist clients with questions regarding mobile banking services, account management, and transactions
• Document client interactions and resolutions accurately in our CRM system
• Collaborate with internal teams to effectively resolve complex customer issues
• Educate clients on best practices for using our mobile banking services
• Gather client feedback to help improve our service delivery
• Participate in training sessions to enhance product knowledge and support skills

Requirements

• Fluency in Polish and English (written and verbal) is required.
• Nationality and native language must be stated in your C.V. or Cover Letter.
• Previous customer support experience, preferably in banking or financial services.
• Excellent communication and interpersonal skills.
• Strong problem-solving skills and attention to detail.
• Able to manage multiple inquiries in a fast-paced environment.
• Familiarity with banking software and support tools is a plus.

Benefits

• Fully Paid Relocation Package ( Flight, Transfer and 2 weeks in Hotel )
• Private Health Insurance
• 2 Extra Salaries Per Year
• Support In Finding Accommodation After Hotel
• Fully Paid Training
• Monthly Performance Bonus
• Free Greek Course
• And More...