Business Process Analyst - Intern - Part-time

About Us

Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $16 billion global provider of IT solutions and services.

 

Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 7,000 of them. If you join our team, you’ll enjoy:

• Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.

• Continuous professional growth and leadership opportunities.

• Health, wellness, and financial benefits to offer peace of mind to you and your family.

• World-class facilities and the technology you need to thrive – in our offices or yours. 

Job SummaryWe are looking for a proactive and analytical Business Process Analyst Intern to join our Data Center Factory Services team. In this role, you will support our operations by transforming data into actionable insights that help optimize processes and drive strategic decisions related to server rack builds, supply chain, and service delivery. This internship provides hands-on experience in business intelligence within the dynamic environment of a data center factory.

Role Description

• Collect, clean, and validate operational data from systems supporting server rack production, supply chain, and logistics.

• Develop and maintain dashboards and reports using BI tools (e.g., Power BI, Tableau, Excel) to monitor key performance indicators (KPIs) such as build cycle times, inventory levels, and delivery performance.

• Analyze large datasets to identify trends, inefficiencies, and opportunities for process improvement within the factory services team.

• Collaborate with engineering, operations, and supply chain teams to understand reporting needs and deliver data-driven solutions.

• Assist with the documentation of business intelligence processes and best practices for the data center environment.

• Participate in special projects focused on capacity planning, demand forecasting, and operational excellence.

• Present findings, insights, and recommendations to team leaders and stakeholders.

Behaviors and Competencies

• Communication: Can clearly communicate data findings and technical information to team members and stakeholders, supporting effective documentation and presentations.

• Teamwork: Able to collaborate effectively with engineering, operations, supply chain, and project teams, fostering a cooperative and solutions-oriented environment.

• Training and Learning: Demonstrates a strong willingness to learn, take initiative, and actively seek guidance or feedback from senior analysts and managers.

• Organization: Capable of managing multiple data projects and tasks, keeping analyses and documentation organized, and adapting to changing priorities.

• Project and Goal Focus: Participates in project activities with attention to detail, ensuring completion of assigned analyses and reporting objectives.

• Time Management: Manages time effectively to balance internship responsibilities, communicates availability, and consistently meets deadlines.

• Self-Motivation: Takes initiative in exploring new data tools, analytical methods, and process improvement opportunities.

• Conceptual Thinking: Applies a basic conceptual understanding of business intelligence, data analytics, and process optimization to assigned tasks and supports continuous improvement efforts.

Skill Level Requirements

• Ability to collect, clean, and validate operational data – Basic

• Experience with BI tools such as Power BI, Tableau, or Excel for dashboard/report development – Basic

• Ability to analyze large datasets and identify trends and opportunities for process improvement – Basic

• Ability to collaborate with various teams to understand reporting needs and deliver data-driven solutions – Basic

• Ability to document business intelligence processes and best practices – Basic

• Basic knowledge of capacity planning, demand forecasting, and operational excellence concepts – Basic

• Proficiency in Excel; familiarity with SQL or Python – Basic

• Experience or coursework in data visualization tools – Preferred

Other Requirements

• Currently enrolled as a junior or senior in good academic standing working towards a bachelor’s degree.

• Must be available to participate for the full 12-week internship duration.

• Must be able to work onsite as required by the internship program.

• Must be authorized to work in the U.S.

The pay range for this position is $18.00 per hour. 

Equal Employment Opportunity – M/F/Disability/Protected Veteran Status