Symetra has an exciting opportunity to join our team as anAbsence Client Liaison!

About the Role

The ClientLiaison serves as the primary customer-facing contact for Symetra's national and complex group clients in theabsencemanagement and disability claims space. The role blends relationship management, technical claims knowledge, and strategic communication to ensure that customers receive excellent service and that internal claim teams are aligned with client needs.In this role, you'llactas a bridge between customers and internal claims operations, ensuring that Symetra delivers a consistent and positive experience across its workforce benefits portfolio.

What you will do

Engage and run point primarily on national size (2500 lives and above) and complex STD/absence customers. On occasion, service touchpoints may include Life/LTD/Workforce Benefits.
Provide direct access to the claims team for customers as well as participating in key customer calls and stewardship activities in partnership with the field.
Create and provide customer reporting as needed to support needs.
Proactively engage with claim teams as new business comes through the implementation pipeline to ensure new customers start their Symetra relationship on a positive note.
Monitor and capture Champion team assignments and leverage SME support as needed to drive customer solutions.
Translates customer/business needs into actionable insights and service delivery strategy.
Recommend knowledge enhancements of client profile documents as needed to align service execution with customer needs.
Drive customer execution in partnership with the claims team identifying proactively customer trends and solutions.
Provide team level training and education to drive customer experience.
Identify gaps in process and training needs and facilitate dialogue with claims leaders, training and practices and the field.
Lean in to help drive solutions with the claims leaders in the mid market (1,000-2,499) space where customization and solutions synergies can be attained.
Review claims RFP, complex amendment, compliance and product audit requests and client customization needs for recommendations.
Attend and lead disability capabilities presentations and provide support on Absence presentations in partnership with Senior Absence Consultant as needed.

Why work at Symetra

"From day one, I felt welcomed and encouraged to bring my full self to work. Symetra truly lives up to its commitment to Diversity, Equity, and Inclusion-it's more than just words here; it's part of the culture." - Whitney T., Talent Development

"If you're looking for a place to call home, grow professionally and personally and most importantly, be yourself, Symetra is the right fit." - Daniel P., Director Underwriting

What we offer you

We don't take a "one-size-fits-all" approach when it comes to our employees. Our programs are designed to make your life better both at work and at home.

Flexible full-time or hybrid telecommuting arrangements
Plan for your future with our 401(k) plan and take advantage of immediate vesting and company matching up to 6%
Paid time away including vacation and sick time, flex days and ten paid holidays
Give back to your community and double your impact through our company matching
Want more details? Check out our

Compensation

Salary Range:$72,700 - $121,100 plus eligibility for annual bonus programs

Who you are

Exceptional Communication & Presentation Skills- Must be adept at explaining complex claims processes clearly to customers and internal partners.
Customer-Centric Mindset- Strong focus on understanding customer needs, managing expectations, and ensuring satisfaction.
Technical Expertise- Deep knowledge of absence management, disability claims, and ideally other workforce benefits products.
Analytical & Problem-Solving Ability- Ability to recognize trends,anticipateissues, and develop actionable solutions.
Collaboration & Influence- Comfortable working across multiple departments (Claims,Practices,Account Management, Field Teams, Training, etc.).
Project Management Orientation- Experience with implementations, reporting, and process improvements is valuable.
Some travel required.
High school diploma required.

We empower inclusion
At Symetra, we aspire to be the most inclusive insurance company in the country. We're building a place where every employee feels valued, respected, and has opportunities to contribute.

Inclusion is about recognizing our assumptions, considering multiple perspective, and removing barriers. We accept and celebrate diverse experiences, identities, and perspectives, because lifting each other up fuels thought and builds a stronger, more innovative company. We invite you to learn more about our efforts here.

Creating a world where more people have access to financial freedom
Symetra is a national financial services company dedicated to helping people achieve their financial goals and feel confident about the future. In our daily work, we're guided by the principles of Value, Transparency and Sustainability. This means we provide products and services people need at a competitive price, we communicate clearly and openly so people understand what they're buying, and we design products--and operate our company--to stand the test of time. We're committed to showing up for our communities, lifting up our employees, and standing up for diversity, equity and inclusion (DEI). Join our team and help us create a world where more people have access to financial freedom.

For more information about our careers visit:

Work Authorization
Employer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the United States at hire and must maintain authorization to work in the United States throughout their employment with our company.

Please review Symetra's Remote Network Minimum Requirements:

As a remote-first organization committed to providing a positive experience for both employees and customers, Symetra has the following standards for employees' internet connection:

Minimum Internet Speed:100 Mbps download and 20 Mbps upload, in alignment with the FCC's definition of "broadband."
Internet Type:Fiber, Cable (e.g., Comcast, Spectrum), or DSL.
Not Permissible:Satellite (e.g., Starlink), cellular broadband (hotspot or otherwise), any other wireless technology, or wired dial-up.

When applying to jobs at Symetra you'll be asked to and confirm that your internet connection meets or exceeds Symetra's standard as outlined above.

Identity Verification

Symetra is committed to fair and secure hiring practices. For all roles, candidates will be required (after the initial phone screen) to be on video for all interviews. Symetra will take affirmative steps at key points in the process to verify that a candidate is not seeking employment fraudulently, e.g. through use of a false identity.

Failure to comply with verification procedures may result in:

Disqualification from the recruitment process
Withdrawal of a job offer
Termination of employment and other criminal and/or civil remedies, if fraud is discovered

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Absence Client Liaison - Remote

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