Safety Officer

CORA Services is a dynamic and growing not for profit organization in Philadelphia. For more than 50 years, CORA has served children and families experiencing emotional, academic and social challenges that impact their development and productivity. Our mission is to empower children, young people and families to thrive through quality and compassionate service.

CORA's Mission Support Division is seeking a Full-time Safety Officer to provide safety and security related functions, as well as facilities duties, in an outpatient behavioral healthcare setting to ensure client, staff and visitor safety.

Work Schedule:

The Full-time schedule is Monday - Thursday from 1:00 PM to 9:00 PM and Fridays from 9:00 AM - 5:00 PM

Compensation: $20.40/hour

All CORA team members are expected to uphold the mission, vision and values of CORA Services which includes valuing all individuals and supporting each individual’s potential for growth. 

In addition, as a Safety Officer some of your duties will include: 

• Initiate positive interactions with clients and visitors in an effort to maintain a welcoming, safe and secure environment.
• Establish trust and serve as a steady, supportive, and calming presence for staff and clients.
• Maintain visibility to clients, visitors and staff at the Front Desk and in public/common spaces and services areas.
• Support the Receptionist in providing courteous and knowledgeable assistance, stepping in to cover reception duties as needed to provide seamless coverage.
• Anticipate and address client/visitor concerns before they escalate.
• Conduct proactive safety and security patrols throughout the facility and parking areas.
• Monitor security cameras and respond to issues as needed.
• Respond to urgent or emergency situations in a way that minimizes trauma to the client and staff members and results in stabilization.
  • • Provide assistance as requested to clinical staff in the care and safety of clients, staff or visitors who are uncooperative.
    • Respond to calls for assistance in a professional manner in accordance with agency standards and guidelines with respect to age-specific guidelines and competencies.
    • Uses verbal and/or de-escalation techniques to manage conflicts.
    • Perform physical restraint techniques when there is imminent threat to the health and/or safety of self or others, and only as a last resort safety measure.
    • Respond to disruptive situations as needed (angry visitors, suspect person, etc.) as an interim measure prior to calling law enforcement.
    • Provide assistance when a violation or expected violation of the agency Weapons-Free Workplace Policy occurs.
• Work on assigned tasks in the facilities department, as needed.
• Perform end-of-day closing procedures, including securing the facility, locking doors, and ensuring the building is properly shut down in accordance with company protocols
• Follow and enforce safety, security and emergency response procedures.
• Document and report any unsafe conditions, security violations, or related incidents.
• Provide escort service for clients, staff, and visitors, as needed.
• Prepare and complete all mandatory and recommended training programs as per departmental guidelines.

Qualifications:

• High School diploma/GED required.
• 1+ year experience in a similar role strongly preferred.
• Excellent customer service and interpersonal skills.
• Ability to establish and maintain positive relationships with colleagues, clients and visitors.
• Ability to remain calm during high stress events and handle unpredictable crisis situations.
• Strong verbal de-escalation skills.
• Strong understanding of trauma-informed care.
• Training and experience in physical restraint techniques in a therapeutic setting.
• CPR certification, or willingness to complete training within 90 days of hire.
• Must maintain physical fitness standards based on the physical demands of the job; position includes frequent standing, walking and climbing stairs, lifting, getting on/off the ground or floor.
• May be subject to adverse and hazardous working conditions, including violent and physically aggressive acts of others.
• Ability to maintain high confidentiality.

CORA Services Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religious creed, sex, national origin, age, disability or genetics.