PBX Operator

Our Next Family Member

The PBX Operator is responsible for incoming calls and transferring calls to other individuals. The crucial roles of the PBX Operator jobs are to route calls, transfer information, and handle the administrative duties.

Job description

• Answering all incoming calls to the hotel and routing them accordingly
• Assist Front Desk with reporting, file keeping and in house guest requests
• Monitor guests requests in the hotel and ensure they are delivered in timely manner
• Answer all incoming calls promptly in the prescribed manner and take charges on incoming collect calls
• Operates the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling and setting wake-up calls and paging guests to provide guests with timely and efficient service
• Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone
• Courteously answer inquiries and accepts reservations by accurately communicating hotel rates and information and by using suggestive selling techniques to sell room nights, increase occupancy and revenue
• Follow through in resolving guest problems and/or requests courteously and accurately
• Maintains a friendly, cheerful and courteous demeanor at all times
• Performs other duties as assigned, requested or deemed necessary by management

Requirements

• Must be able to bend, stoop, squat and stretch
• Must be able to grasp, write, stand, sit, walk, use repetitive motions, bend, listening and hearing ability and visual acuity

Our post-offer background check process includes a background check

• OPERA Cloud
• Multiple Phone Lines
• Ability to Commute
• Morning availability Thursdays and Fridays
• Evening availability Saturday and Sundays

Join our Family

Surrounded by vibrant city and ocean vistas, Huntley Santa Monica Beach hotel is an icon. With a calm residential vibe, our luxury hotel in Santa Monica sits by the beach and blends breezy Southern California surroundings with modern décor and playful style. The Huntley Hotel offers easy access to Santa Monica's acclaimed beaches, The Santa Monica Pier, and the Third Street Promenade. The hotel features 204 sophisticated rooms including 16 spacious suites designed by the innovative Thomas Schoos. Coveted amenities include rooftop dining at The Penthouse restaurant and lounge, 24-hour concierge service, and a modern fitness center. We are also a preferred meeting and intimate wedding destination with venues overlooking the brilliant oceanfront.