Timecard Specialist I

Job Description:
The primary responsibility of the Timecard Specialist I role is collecting approved client
timecards for contractors to initiate the process of revenue generation to Judge.

This role reports to the Timecard Supervisor.

Primary Responsibilities:

45% Collect Timecards
* Collects timecards from contractors and various web sites to remove
them from the Missing List.
* Performs day to day timecard transactions including verifying and
recording time in client system by understanding and learning the
timesheet workflow.
* Responsible for oversight and review of all time-related processes;
ensures time data is accurate & entered in a timely manner.

25% Communicate internally and with contractors and clients.
* Sends weekly reports to Directors, Account Executives and
Recruiters with notes regarding missing/pending/rejected
timecards.
* Mails or emails invoices to clients for payment.
* Reaches out to contractors for missing timecards via email, TextUs
app and by phone.
* Sends reminders to managers through the Missing Items list if they
are electronic approval.
* Handles complaints or questions regarding timesheet discrepancies.
* Attends Zoom/Teams meeting with internal employees when
necessary.
* Assists with tickets that come into the timecards portion of
Customer Service.

20% Match Invoices
* Matches invoices with timecards for accuracy.
* Submits adjustments to payroll when necessary.
10% Development and Additional Responsibilities
* Stays current with industry trends and best practices through
regular research and professional development
* Develops and maintains relevant skills
* Performs any other duties and tasks as assigned by management

Required Competencies:
* Collaborative Partner
* Customer Service
* Detail Oriented
* Interpersonal Communication
* Time Management

Experience Requirements:
* High School education is required.
* Intermediate skill level in Word, Excel, and database management.
* Minimum two years customer service experience preferred.