Customer Care Associate (temp)

This temporary opportunity is expected to last 4 - 16 weeks and follows a hybrid work schedule based out of Concord, CA.

Summary & Scope of Position:

Performs all Customer Care processes and supports Cerus organization. Ensures customer requirements and company obligations for product and services are met, and in line with company policies and procedures.

Primary responsibilities:

• Support customer administration activities with:

• Development of customer care processes systems and improvements of existing processes and systems
• Generating reports all necessary reports
• Act as point of contact for internal and external customers
• Collaborate with colleagues based on area of responsibility.

• Process customer purchase orders for products and services, provide all necessary confirmations
• Intake of customer complaints and feedback
• Control and archive customer care records
• Interface with 3PL warehouse regarding all necessary and required functions
• Perform other duties as required.

Qualifications/Requirements:

• Associates degree or equivalent with a minimum of 4 years' experience in customer service or related field
• Experience with medical device, diagnostic or medical technology preferred
• Attention to detail, priority setting and time management
• Ability to work independently and as a team member
• Ability to interact with a diverse customer population
• Strong verbal and written communication skills
• Proficiency with Microsoft Office, Salesforce CRM, ERP system knowledge or equivalent

All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.