Service Coordinator

Service Coordinator (Full-Time)

Location: Lawrence, MA 01843
Pay Range: $23–$26 per hour

 

Looking for a role where your organization and attention to detail along with customer service skills matter? 

 

About Abel Womack

At Abel Womack, we believe great culture attracts great talent. For over 100 years, we’ve built a Best-in-Class organization by valuing our employees and delivering exceptional service to our customers. We offer competitive pay, comprehensive benefits, and a supportive, team-focused environment where your contributions matter.

 

Due to continued growth, we are seeking a dependable Service Coordinator for a full-time position supporting our service operations.

 

Why This Role Matters

As a Service Coordinator, you’ll be at the heart of our Service operation—keeping customers satisfied,  Service Technicians supported, and service operations running smoothly. If you enjoy problem-solving, staying organized, and being the go-to person others rely on, this may be the role for you!

 

What You’ll Do

• Gather purchase orders, equipment details, and service information to keep calls moving efficiently
• Coordinate daily with Field Service Technicians on breakdowns and scheduled maintenance
• Review technician work orders and process them accurately in our ERP system
• Review Technician time and ensure alignment with corresponding work orders
• Provide customer service support to external customers and internal teams
• Resolve customer questions and concerns with professionalism and care
• Build strong, positive relationships as a front-line representative of Abel Womack
• Perform other duties as assigned

Qualifications & Skills

• High level of computer proficiency (Microsoft Office required)
• Strong organizational, communication, and interpersonal skills
• Ability to handle internal and external calls with professionalism and accuracy
• Ability to prioritize, multitask, and manage workload independently
• Detail-oriented with accurate and efficient data entry skills
• Ability to monitor and coordinate location/availability of multiple Technicians simultaneously
• Team-oriented with a positive, professional attitude
• Experience in customer service coordination or a similar role preferred
• Knowledge of lift trucks or material handling equipment is a plus

Why Join Abel Womack?

• Big company benefits with a small team feel
• Opportunities for continued learning and development within the company
• Supportive culture with a small-team feel where your work is noticed and valued

Discover the difference. Join Abel Womack and see how you can make an impact.

 

To learn more about our culture, benefits and other important details about what it's like to work at Abel Womack, click here:

 

Abel Womack is an Equal Opportunity Employer.  Veterans are encouraged to apply.

 

Hourly Rate is based on a range of factors that include relevant experience, knowledge, skills, and other job-related qualifications.