Health Care Assistant

Why Planned Parenthood South Atlantic?    We are powerful educators, advocates and innovators for health care.  Be part of the diverse Planned Parenthood family. Work hand in hand with like-minded individuals in an environment built on collaboration, open communication, and mutual respect. We’re looking for passionate, dedicated people who are eager to make positive contributions to their community and to our mission.     What's interesting about this job?  The Health Care Assistant (HCA) serves as the first impression of Planned Parenthood South Atlantic (PPSAT) by providing friendly and efficient services to clients arriving at the health center for services or information.  The HCA is responsible for maintaining front office, back office, assisting providers with daily in-office procedures, blood draws, and provide patient education.   

Who You Are:

Passionate about providing high-quality and nonjudgemental reproductive health care

Believes that sexual health is essential to every person’s overall health, well-being, and happiness

Believes in providing non-judgmental care to our transgender & gender-diverse patients

Patient-first mindset

Compassionate

What You'll Do:

Demonstrates quality customer service by making patients the priority, offering warm greeting, and being sensitive and responsive to patient needs.

Provides patient care in accordance with PPSAT Medical standards and Guidelines and other applicable regulations (AB, CLIA, etc.)

Maintains accurate and complete documentation including charts, logs, CI/CIICs.

Provide education via telephone or face-to-face in a non-judgmental manner to patients by providing support and information on reproductive and sexual health issues, including birth control methods, pregnancy options including abortion, STIs/HIV, and safer sex

Verify and interpret insurance coverage and benefits both electronically and over the phone and is able to effectively communicate coverage and benefits information to patients.

Assist clinician in making patient referrals and documenting appointments scheduled in patient chart

Provides telephone coverage for incoming calls, assists with requests for center appointments as applicable and other information calls that may require education about PPSAT services and/or appropriate referrals, both within and outside PPSAT.

Able to interpret and communicate clinic fee scale and pricing information, as well as patient insurance benefits, including copayments/coinsurance

Responsible for patient fee receipts, reconciliation of computer journal sheet with daily deposits and timely reporting of same to Finance Department

Ensures patients complete all necessary forms and obtains patient consents for services in an efficient and accurate manner

Follows Center procedures for the processing and provision of OTC and prescription medications and birth control supplies

Assists in assuring the Center remains in working order by maintaining an adequate stock of Center supplies

Maintains adequate stock of necessary patient paperwork and makes copies as necessary

Assists in maintaining an attractive and comfortable appearance of the Center

Participates in maintaining uniform patient record systems, e.g. computer data, EHR documentation, and/or patient filing system

Works as a team member to meet or exceed center productivity and customer satisfaction goals

Participates in routine upkeep and regular housekeeping of Center

Serve as laboratory testing personnel: collect and prepare laboratory specimens; maintain/check laboratory instruments; perform laboratory-related quality controls; order and result laboratory tests in the medical record; draw blood; dispose of contaminated supplies; perform and interpret in-house laboratory tests; participate in competency and proficiency requirements based on laboratory testing performed; demonstrate problem-solving skills.

Clean and sterilize medical instruments.

Other duties and/or projects to be determined and assigned by Health Center Manager

What You Bring:

Minimum high school diploma or GED.  

Ability to receive and maintain CPR certification within 90 days of hire.

Customer service experience, preferably in the medical field.

Understanding of and commitment to PPSAT goals and mission.

Ability to prioritize, multitask, and demonstrate use of effective communication and organizational skills.

Able to work both independently and as part of a team.

Passion for relating to persons of diverse backgrounds.