Client Services Specialist

Sagis Diagnostics is an entirely physician-led sub-specialty pathology group supported by a CAP-accredited histology lab located in the heart of Houston, Texas. Led by a team of board-certified pathologists, our lab is at the forefront of diagnostic science. We offer the highest quality services to physicians, physician groups, ambulatory surgery centers, and hospitals.

One of our many strengths is we develop strong collaborative relationships with each of our referring physicians by offering accurate, prompt, and clear diagnoses in a personal and customized manner.

Responsibilities: 

• Answer phone calls and work with Marketers to address any issues related to client billing, reports, supplies, etc. Delegate information to the appropriate personnel and follow up to ensure client satisfaction
• Handle all unplanned requests from clients by processing orders on a first-come, first-serve basis
• Handling pathology material- retrieve information from Laboratory and shipping pathology materials such as slides and blocks.
• Handle all incoming faxes, emails, messages, addressing slides requests and report corrections
• Assist doctors in their ongoing requests for external reports/additional material regarding current patients
• Work closely with Marketers to process orders of supplies needed for clients and monitor the auto-shipment process
• Maintain and monitor inventory for client supplies, marketing, operations – including brochures, office supplies, lab supplies, etc.
• Work with lab management to ensure all client items are properly received, inventoried, and stored
• Monitor inventory weekly to ensure all required client orders and lab operations can be successfully completed in an efficient manner
• Examine inflow and outflow of supplies and consult with lab management and sales team regarding any stock issues and adjustments needed
• Provide recommendations for improvement regarding the inventory system as well as supply ordering and shipping to the management
• Represent our company with exceptional services to our clients, team members, and patients