Customer Service Representative

Our client is a leading global digital marketplace that connects vehicle buyers and sellers, specializing in the auction of salvage, damaged, and low-value vehicles. As part of RB Global, IAA operates both online and physical auctions, serving a diverse customer base that includes insurance companies, dealerships, fleet operators, and individual buyers. The company focuses on innovation and efficiency, offering advanced bidding platforms and remarketing services to maximize value for sellers and provide buyers with convenient, secure access to inventory worldwide. 

Day-to-Day

In this role, the Customer Service Representative will act as a key point of contact for customers, supporting day-to-day operations related to documentation, transactions, and service inquiries. This individual will work closely with internal teams to ensure records are organized, customer needs are addressed efficiently, and sales-related processes run smoothly. A strong focus on communication, accuracy, and customer satisfaction is essential, along with a consistent commitment to workplace safety and teamwork.

Responsibilities

• Organize, label, and maintain physical and digital documentation according to internal systems and sale-specific requirements
• Upload and manage documents within internal platforms to support each sale cycle
• Communicate with customers and internal teams to provide required paperwork and respond to document-related requests
• Process payments for completed transactions in a timely and accurate manner
• Educate customers on available add-on or support services as needed
• Deliver professional, courteous, and solutions-oriented customer service at all times
• Uphold company safety standards by taking personal responsibility for maintaining a safe work environment
• Assist with additional tasks and operational needs as assigned

Must-Haves

• Prior experience working directly with customers in a face-to-face service environment
• Strong computer skills with the ability to quickly learn new systems and software
• Accurate and efficient data entry and keyboarding abilities
• Proven commitment to delivering high-quality customer service
• Ability to remain calm, professional, and positive in fast-paced or high-pressure situations
• Reliable team player who is flexible and willing to assist where needed