Guest & Experience Manager

We’re looking for an energetic, hands-on leader to oversee front-of-house operations across our bowling lanes, arcade, attractions, bar, and restaurant. This role is responsible for delivering an exceptional guest experience while keeping daily operations running smoothly and efficiently.

What You’ll Do

• Oversee front-of-house operations with a strong focus on servers, bartenders, and hosts
• Lead pre-shift meetings and provide ongoing coaching and support throughout service
• Monitor service standards, food quality, timing, and guest satisfaction
• Step in to assist during peak hours to maintain smooth service flow
• Handle guest concerns professionally and promptly
• Support upselling initiatives and team performance to drive revenue
• Assist with scheduling support, side work oversight, and overall floor management
• Ensure compliance with safety, health, and alcohol service standards

What We’re Looking For

• Must be 21 years of age
• 2–3+ years of experience in food & beverage leadership or restaurant management
• Strong knowledge of full-service restaurant and bar operations
• Proven ability to lead, coach, and motivate a service team
• Confident decision-maker who thrives in a fast-paced environment
• Strong communication and conflict-resolution skills
• Team-first mindset with a passion for hospitality
• TIPS certification (or ability to obtain before start date) preferred
• Ability to stand for extended periods and lift up to 50 pounds
• Availability for nights, weekends, and holidays

Compensation

Hourly rate based on experience.

If you love leading from the floor, building strong service teams, and creating memorable guest experiences — we’d love to meet you.

• Must be 21 years of age
• 2–3+ years of experience in food & beverage leadership or restaurant management
• Strong knowledge of full-service restaurant and bar operations
• Proven ability to lead, coach, and motivate a service team
• Confident decision-maker who thrives in a fast-paced environment
• Strong communication and conflict-resolution skills
• Team-first mindset with a passion for hospitality
• TIPS certification (or ability to obtain before start date) preferred
• Ability to stand for extended periods and lift up to 50 pounds
• Availability for nights, weekends, and holidays

About Pinz Entertainment Group, LLC

Pinz Entertainment Group, LLC is a dynamic hospitality company known for creating unforgettable entertainment experiences that bring people together. With a focus on high-quality service, innovative attractions, and immersive social environments, our venues are designed to deliver fun for all ages — whether you're out with friends, hosting a private event, or spending time with family.

At the heart of our growing portfolio is MIX in Mount Pleasant, SC — a vibrant, high-energy destination that redefines dining and entertainment. Located at 730 Coleman Boulevard, MIX blends elevated food and beverage with duckpin bowling, interactive gaming, live entertainment, and family-friendly attractions. It’s a place where locals and visitors alike come to eat, play, and connect. Learn more at .

We also operate two additional flagship venues under the Pinz brand in Milford, MA and Portsmouth, NH, each offering their own unique mix of attractions including bowling, arcade, restaurants, and axe throwing. Both locations continue to serve as cornerstones of their communities, delivering high-impact guest experiences and hosting everything from kids’ parties to corporate events. More info at .

At every location, we’re passionate about people — our team, our guests, and our communities.