Sr Patient Services Specialist - Contact Center - Now Hiring

Extended Job Title
Sr Patient Services Specialist - Contact Center
Position Description
This position is responsible for ensuring the smooth operation of the clinic patient flow and serving as the primary contact for patients. Responsible for scheduling appointments, preparing necessary paperwork before the patient visits, receiving patients, and maintaining records. In addition, this position is responsible for processing charges for clinic services, filing insurance claims, responding to requests for information from patients and insurance companies and maintaining related information for the department. Employees may have cash-handling responsibilities.
Requisition ID
43936BR
Travel Required
Up to 25%
Pay Grade Maximum
$18.00
Major/Essential Functions

• Answer inbound phone calls while delivering exceptional customer service

• Schedule patient appointments during the call using established protocols

• Conduct outbound calls to schedule appointments from assigned work queues

• Register new patients and update existing patient demographic and insurance information

• Route calls, messages, and clinical questions to the appropriate department or care team

• Document all patient interactions accurately in the EMR

• Manage appointment cancellations, reschedule, and waitlist placement

• Assist with patient portal enrollment and support

• Maintain productivity and quality standards while adhering to HIPAA and organizational policies

Grant Funded?
No
Pay Grade Minimum
$15.00
Pay Basis
Hourly
Schedule Details
Full time
Work Location
Lubbock
Preferred Qualifications

• Experience working in a call center environment

• Clerical experience in a medical office setting

• Familiarity with electronic medical records programs (e.g., Epic)

• Knowledge of basic medical and insurance terminology

• Strong data entry and computer navigation skills with the ability to manage multiple systems simultaneously

• Experience with appointment scheduling, patient registration, or insurance verification

Department
Internal Medicine MOP Lbk
Required Attachments
Resume / CV
Job Type
Full Time
Pay Statement
Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as the institutional pay plan. For additional information, please reference the institutional pay plan website at .
Shift
Day
EEO Statement
All qualified applicants will be considered for employment without regard to sex, race, color, national origin, religion, age, disability, protected veteran status, or genetic information.
Required Qualifications
A High School diploma or GED. 1-year Customer Service, office, or related experience. Additional education may substitute for the experience requirement.
Does this position work in a research laboratory?
No
Navy Enlisted Classification Code
YN, HM
Air Force Specialty Code
3A1X1, 4A0X1
Marine Military Occupational Specialty Code
0111
Jeanne Clery Act
The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act is a federal statute requiring colleges and universities participating in federal financial aid programs to maintain and disclose campus crime statistics and security information. By October 1 of each year, institutions must publish and distribute their Annual Campus Security Policy & Crime Statistics Report (ASR) to current and prospective students and employees. To view this report, visit the TTUHSC Clery Act website at .
Introduction
Nationally recognized as a , TTUHSC provides much more than just a job! Enjoy excellent , including paid leave, retirement plans, wellness programs, health insurance and so much more. Ready to start building a rewarding career in a positive environment where you can develop and thrive? Join us as we change the future of health care.
About TTUHSC
Texas Tech University Health Sciences Center is enriching the lives of others by educating students, providing excellent patient care, and advancing knowledge through innovative research. TTUHSC graduates more health care professionals than any other health care institution in the state, conferring 24.2% of all degrees and certificates awarded from health-related institutions in Texas. By providing comprehensive clinical services to more than 10 million individuals across 121 counties, TTUHSC is dedicated to advancing the health of people throughout Texas and beyond. This is where world-class education meets compassionate patient care – and we believe that our people are the reason for our institution’s lasting success and bright future.

Being part of the TTUHSC team means being part of an innovative and supportive community that empowers each individual to do their best work. Through our , TTUHSC is committed to cultivating an exceptional workplace community with a positive culture that puts people first.
Benefits
TTUHSC is committed to creating an environment where our team members can do their best work, with programs and to support head-to-toe well-being. Explore just a few of the advantages of being a TTUHSC team member:

• Health Plans + Supplemental Coverage Options – Individual health insurance provided at no cost for full-time team members
• Paid Time Off – Including holidays, vacation, sick leave and more
• Retirement Plans
• Wellness Programs
• Certified Mother-Friendly Workplace

Additionally, TTUHSC invests in the success of our team members by providing opportunities for personal and professional growth, including lifelong learning programs, recognition programs, and health and wellness initiatives. Team members also enjoy a variety of other perks, such as special membership rates at local gyms and golf courses, access to state-of-the-art software and facilities, and discounts on travel, technology, entertainment and more.