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Estimated Pay info$22 per hour
Hours Full-time
Location Newark, Delaware

About this job

Job Description

Job Description

Job Summary
The Collections Specialist is responsible for managing debtor communications, negotiating repayment arrangements, and ensuring compliance with debt collection laws and regulations. This role requires strong interpersonal skills, professionalism, and the ability to handle difficult conversations while maintaining composure. The specialist will support financial operations by resolving outstanding accounts, documenting interactions, and utilizing collections software to track progress.

Key Responsibilities
  1. Communicate with debtors respectfully and professionally to negotiate repayment solutions.
  2. Demonstrate strong persuasion and negotiation skills to achieve successful outcomes.
  3. Handle difficult conversations and resolve conflicts while maintaining composure.
  4. Document debtor interactions and maintain accurate records in collections software and CRM systems.
  5. Ensure compliance with debt collection laws, regulations, and company policies.
  6. Resolve blocked or stalled invoices and escalate issues when necessary.
  7. Manage time effectively to handle multiple accounts and meet deadlines.
  8. Work flexible hours, including evenings and weekends, as required.

Required Qualifications
  1. High School Diploma or equivalent.
  2. 0–1 years of experience in collections or related customer service roles (financial or credit environment preferred).
  3. Strong verbal and written communication skills, including active listening and empathy.
  4. Basic computing skills and proficiency with Microsoft Office Suite.
  5. Ability to obtain required license for collections upon placement.
  6. Detail-oriented with excellent organizational and time management skills.
  7. Reliable and adaptable to flexible scheduling.

Preferred Qualifications (if any)
  1. Some college coursework in Business or related fields.
  2. Experience using collections software and CRM systems.
  3. Familiarity with debt collection laws, regulations, and compliance requirements.

Certifications (if any)
  1. Collections license (must be obtained upon placement).

Education: High School

Company Description
Compunnel Inc., established in 1994; is a leading provider of Staffing, IT/Software, e-Learning/Training, Business Intelligence, and Cloud Solutions. A leader in contingent and permanent workforce solutions, we also provide temp-to-hire staffing, project-based/SOW staffing, and payroll services to our esteemed clientele which includes Fortune 500 companies of diverse industry segments. Ranked as one of the largest staffing firms in the US which is our primary service market; we also have a significant presence in Europe and Asia. As a national service provider in the US, we are serving our customers all major states and regions; thereby generating numerous job opportunities for prospective employees in their preferred locations of choice.

We have witnessed multi-fold YOY growth, and continuously adding a large pool of talented resources to our employee base every year. Our extensive experience in hiring professionals of multiple in-demand skill sets (IT, Engineering, Healthcare, Admin-Clerical, Finance, Professional, Light Industrial, etc.) further makes Compunnel a wider and preferred platform for people to pursue their careers in the US. We welcome people from all walks of life and cultures, and we support workforce diversity by providing equal employment opportunities to people without any discrimination based on race, color, gender, religion, national/ethnic region, disability, or any other basis.

Company Description

Compunnel Inc., established in 1994; is a leading provider of Staffing, IT/Software, e-Learning/Training, Business Intelligence, and Cloud Solutions. A leader in contingent and permanent workforce solutions, we also provide temp-to-hire staffing, project-based/SOW staffing, and payroll services to our esteemed clientele which includes Fortune 500 companies of diverse industry segments. Ranked as one of the largest staffing firms in the US which is our primary service market; we also have a significant presence in Europe and Asia. As a national service provider in the US, we are serving our customers all major states and regions; thereby generating numerous job opportunities for prospective employees in their preferred locations of choice.\r\n\r\nWe have witnessed multi-fold YOY growth, and continuously adding a large pool of talented resources to our employee base every year. Our extensive experience in hiring professionals of multiple in-demand skill sets (IT, Engineering, Healthcare, Admin-Clerical, Finance, Professional, Light Industrial, etc.) further makes Compunnel a wider and preferred platform for people to pursue their careers in the US. We welcome people from all walks of life and cultures, and we support workforce diversity by providing equal employment opportunities to people without any discrimination based on race, color, gender, religion, national/ethnic region, disability, or any other basis.

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Posting ID: 1238473313 Posted: 2026-03-05 Job Title: Collection Specialist
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Collection Specialist