Patient Services Representative (PSR) - Rehab Support

div class="fieldValueText" div class="fieldValueText" div class="fieldValueText" div class="MsoNoSpacing"nbsp;/div div class="MsoNoSpacing"strongJob Relationships/strong/div div class="MsoNoSpacing"Department:nbsp;Rehabilitation Services/div div class="paragraph"Supervisor:nbsp; nbsp;Patient Services Representative Supervisor/div div class="paragraph"Supervises:nbsp; Nonenbsp;/div div class="MsoNoSpacing"nbsp;/div div class="MsoNoSpacing"strongJob Summary/strong/div div class="MsoNoSpacing"Serves as entry point for all individuals who contact Rehabilitation Services and is responsible for creating an outstanding first and final impression of the clinic for our patients, visitors, customers, and staff. Performs various clerical duties to ensure accurate and timely patient care, which may include but are not limited to answering telephones, registering patients, appointment scheduling, insurance verification, chart preparation, submitting accurate and complete billing data to the hospital billing office and mail/message distribution. Ensures that the waiting area appears neat and orderly throughout the day. This position does not provide direct patient care./div div class="MsoNoSpacing"nbsp;/div div class="MsoNoSpacing" divbCompensation/b/div divWe are committed to providing wage ranges for all open positions. Please note that the specific compensation for this role will be determined based on experience, educationnbsp;and internal equity considerations. The hourly wage range for this position isnbsp;$18.74ndash;$26.45.nbsp;This range reflects the base salary for this position./div divnbsp;/div /div div class="MsoNoSpacing"strongKey Accountabilities/strong/div div class="paragraph"COMMUNICATION/div ul li class="paragraph" divGreet and assist patients, visitors, employees, and other customers promptly, directing them appropriately./div /li li divCommunicate to clinicians when patient is ready to be seen and inform patients about delays and waiting times./div /li li divAnswer telephone, screen calls, and take messages./div /li li divRespond to, investigate and/or direct patient inquiries or complaints to the appropriate rehabilitation staff member./div /li li divFollow up with patients to ensure inquiries/complaints have been satisfactorily resolved./div /li li divAid patients when needed for arranging transportation needs, providing directions, locating wheelchairs, etc./div /li /ul div style="margin-bottom:4px"REGISTRATION/div ul li divReview treatment orders and verify orders meet Rehabilitation Services policies for initiating care./div /li li class="MsoNoSpacing" divRegister patients; obtain and update demographic and insurance information; verify insurance coverage, ensuring insurance and patient information obtained is completenbsp;and accurate, applying acquired knowledge of government and third-party payer requirements./div /li li divScan insurance information and cards./div /li li class="paragraph" divPrepare all documents for patient appointments,/div /li li class="paragraph" divEnsure patient information and medical history documents are completed and signed, assist patients in filling out patient forms, when necessary/div /li li divIdentify, report and resolve problems regarding registration to appropriate individuals and departments./div /li /ul div style="margin-bottom:4px"SCHEDULING/div ul li divSchedule patient appointments. Coordinate cancellations, reschedules, and additions to schedules with the appropriate rehabilitation clinician./div /li li divEnsure clinicianrsquo;s time is utilized efficiently, and patient needs are satisfied./div /li li divProvide accurate, detailed information regarding treatment preparation, time patient to arrive, and any other directional information needed by patient./div /li li class="paragraph" divNotify patient of all scheduled appointment dates and times./div /li li divEnsure all scheduling data is complete and accurate./div /li /ul div class="MsoBodyTextIndent2" style="margin-bottom:4px"CLERICAL/CHART MANAGEMENT/div ul li divPrepare daily schedules for each clinician and provide charts for returning patients to each clinician prior to the patientrsquo;s arrival./div /li li divPrepare new charts, maintain order in current charts as needed/div /li li divReceive and distribute mail, sorting out time-sensitive and priority documents./div /li li divPrepare and/or mail correspondence and other materials as requested./div /li li divPerform administrative and clerical duties, such as filing paperwork, when necessary./div /li li divDirect final review of discharge charts and arranges for delivery to medical records department./div /li li divReview charges by checking Meditech patientrsquo;s appointments./div /li li divBuild Meditech clinician schedules and ensure accuracy in the Meditech dictionary through testing and timely edits./div /li /ul divINSURANCE/div ul li divEnsure eligibility of patients to receive Rehabilitation Services/div /li li divComplete all required prior authorization tasks/div /li li divServe as a resource for patients and clinicians regarding billing and insurance information/div /li li style="margin-bottom:4px" divDevelop workflow processes to assist in cross-training of other PSR staff/div /li /ul div class="paragraph"OTHER/div ul liDevelop and maintain competency on clinic computer systems/li liOpen and closes the clinic each day.nbsp; Engage/disengage the alarm system as necessary./li liAttend all required meetings and in-service education/li liMaintain personal workspace in a neat and orderly condition./li liEnsure reception area and patient lobbies are clean and orderly./li liOther duties as assigned./li /ul div class="MsoNoSpacing"strongRequired Qualifications/strong/div ul li class="MsoNoSpacing" divMinimum Education: High School graduate or G.E.D./div /li li divExceptional customer service skills/div /li li divExcellent communication (written and verbal) and interpersonal skills;/div /li li divExperience in keyboarding/data entry with an emphasis on speed and accuracy./div /li li class="MsoBodyTextIndent2" divAbility to relate to clients of all ages in a professional, courteous manner./div /li li divAbility to work in a fast-paced environment with a strong attention to detail and accuracynbsp;and demonstrate exceptional multitasking abilities./div /li li divAbility to read and understand verbal and written instructions./div /li li divExcellent team player who works cooperatively and respectfully with coworkers/div /li /ul div class="MsoNoSpacing"strongPreferred Qualifications/strong/div ul li class="MsoNoSpacing" divPrior Administrative or Front Desk experience, preferably in a healthcare setting/div /li li class="MsoNoSpacing" divKnowledge of medical/rehabilitation terminology/div /li /ul divstrongSchedule/strong/div ul li data-end="55" data-start="0" div data-end="55" data-start="2"80 hours per two-week pay period (1.0 FTE)/div /li li data-end="129" data-is-last-node="" data-start="56" div data-end="129" data-is-last-node="" data-start="58"Mondayndash;Friday; shift coverage between 8:00 AM and 6:00 PM/div /li /ul divstrongBenefits/strong/div ul li divPaid Time Off accrued on first paycheck/div /li li divMedical and Dental Insurance, Vision Discount Plan/div /li li divFlexible spending accounts/div /li li divLife, accidental death amp; dismemberment, disability insurance/div /li li divPension Plan (a data-auth="NotApplicable" data-linkindex="1" href="https://linkprotect.cudasvc.com/url?a=https%3a%2f%2fmnpera.org%2famp;c=E,1,LBIUVyFwkQepxJOh9h9Ksf1bk5yzo2oOnGPo9R3QTcRhTbn2DFuuuVPOzx3oQLTkrh90KK8Fme_PVNSljxTCdDrkL0Ds5JrzLUbik1qNZtxAamp;typo=1" title="https://linkprotect.cudasvc.com/url?a=https%3a%2f%2fmnpera.org%2famp;c=E,1,LBIUVyFwkQepxJOh9h9Ksf1bk5yzo2oOnGPo9R3QTcRhTbn2DFuuuVPOzx3oQLTkrh90KK8Fme_PVNSljxTCdDrkL0Ds5JrzLUbik1qNZtxAamp;typo=1"PERA)nbsp;/awith a 7.5% company match/div /li li divOptional 457(b) Retirement Plans/div /li li divTuition Reimbursement/div /li li divLoan Forgiveness Eligibility ndash; PSLFnbsp;+nbsp;MN state programs for qualifying roles/div /li li divEmployer-Provided Certifications +nbsp;Continuing Education/div /li li divAdditional perks: Free On-Site Parking, Qualified Bilingual Staff Program, Employee Assistance Program, and discounts on cafeteria, scrubs, and OTC pharmacy items/div /li /ul divnbsp;/div div divstrongAbout Us/strong/div diva href="https://www.northfieldhospital.org/"Northfield Hospital + Clinics/anbsp;is a trusted, independent healthcare system with more than 800 employees. Wersquo;re recognized for our collaborative work environment and strong commitment to high-quality patient care and community impact.nbsp;Wersquo;re proud to be named to Beckerrsquo;s 2025 list of quot;100 Great Community Hospitals.quot; Our services span the full spectrum of hospital and clinical care, with our main hospital located in Northfield, MN, and primary and specialty clinics in Northfield, Lakeville, Farmington, Faribault, and Kenyonmdash;along with Urgent Care locations in Northfield,nbsp;Lakeville, and Farmington.nbsp;We offer care across 48 specialties and serve patients at 22 locations throughout the south metro and southern Minnesota./div divnbsp;/div divWhether you#39;re just starting your career or bringing years of experience, you#39;ll find meaningful opportunities, supportive teams, and a chance to make a real difference here./div divnbsp;/div divnbsp;/div divnbsp;/div divnbsp;/div divspan style="font-size:9px;"em*This posting is not a complete list of duties or responsibilities. Job functions, schedules, and terms of employment may change in accordance with applicable laws, policies, and agreements./em/span/div /div /div /div /div