Omni Experience Supervisor Full Time - Full-time

pbA World-Class Team/b/pp/ppBJ’s Wholesale Club is powered by more than 30,000 team members who make a real impact every day. Whether you#39;re stocking shelves, solving problems or shaping strategy, your work helps families save on what matters most./pp/ppWe’re a team built on purpose and opportunity. Join us and be part of something meaningful./pp/ppbWhy You’ll Love Working at BJ’s/b/ppAt BJ’s Wholesale Club, our team members are at the heart of everything we do. That’s why we offer a comprehensive benefits package designed to support your health, well-being and future – both on and off the job. When you grow, we grow./pp/ppbHere’s just some of what you can look forward to:/b/pullibWeekly Pay: /bGet paid every week so that you can manage your money on your terms./lilibFree BJ’s Memberships: /bEnjoy a complimentary The Club Card Membership, plus a free Supplemental Membership for someone in your household.*/lilibGenerous Paid Time Off: /bTake the time you need with vacation, personal, sick days, holidays, bereavement, and jury duty leave.*/lilibFlexible and Affordable Health Benefits: /bChoose from three medical plans, and access optional dental, vision, Health Savings Account (HSA), and flexible spending account options to fit your lifestyle.*/lilib401(k) Retirement Savings Plan: /bBuild your financial future with a company match (available to team members 18 and older).*/lilibEmployee Stock Purchase Plan:/b  Accumulate funds through after-tax payroll deductions that can be used to purchase shares of BJ’s common stock at a 15% discount.*/li/ulp/pp*Eligibility requirements vary by position./ppbJob Summary/b/ppWorking closely with the Assistant Club Manager, the Omni Supervisor is responsible for providing leadership and direction within the club and driving club performance, particularly for the departments that he/she directly manages. Perform all OMNI functions, lead the Omni team members and to establish operational efficiencies, maintain policies and procedures and deliver an outstanding member experience.  Responsible for the administration of all digital initiatives including: BOPIC, Same Day Delivery, Curbside, Express Pay and Ship from Club./pp/ppbLeadership:/b/pulliKnow their business/business acumen.  Exhibit strategic thinking and sound decision-making thorough knowledge and utilization of business data. /liliLead through change.  Model leadership competencies, build credibility and act as a champion for business growth. /liliCommunicate effectively. Provide the information teams require to be successful./lilispanBuild high performing teams by creating a culture of collaboration.  Provide honest and timely direction, follow up and feedback that will drive business results and support team/span member engagement./liliDeliver results. Execute business expectations within expected timeframes by setting clear expectations, utilizing follow up and accountability./li/ulpbTeam Members:/b/pulliTeach, coach and lead through the club level training process.  Support team member engagement within all areas of responsibility to enable the application of policies, procedures, and compliance./liliDrive a culture of development, strategic thinking and acting, ethical decision making and engagement.   Lead with the team member and member in mind to address all concerns and to escalate any concerns, as appropriate. /liliEnsure a safe and positive environment and experience for the team members./liliEmbrace inclusion and diversity, by working together with collaboration and respect. Acknowledge team member success, work as a team to achieve goals, identify and retain top talent./li/ulpbMembers:/b/pulliGuarantee service excellence through all points of contact.  /liliSet service standard expectations for all team members.  Provide team support and empowerment to resolve every member concern./liliEnsure a safe and positive environment and experience for the members./liliDaily commitment to GOLD Member StandardsulliGreet, Anticipate, Appreciate (GAA)/liliFast, Friendly Full, Fresh, Clean/li/ul/li/ulpbClub Standards: Lead teams to deliver GOLD club standards daily./b/pulliDefine and model GOLD- Grand opening look dailyulliMaintains a clean and organized area within the OMNI Space./liliBin storage to organize members orders used based on gold standards./liliStorage bins regularly cleaned and maintained based on safety standards.  /li/ul/li/ulpbKnow Your Business:/b/pulliAcquire a deep knowledge of key metrics and reporting for total club and department performance./liliDrive performance and profitability by using reporting to identify trends and areas of opportunity./liliHave the foresight to see a breakdown in process and correct it before it negatively impacts club performance metrics./liliCommunicate a simple message to your team on the connection between consistent operational performance and achieving club performance goals and metrics./li/ulp/ppbMajor Tasks, Responsibilities, and Key Accountabilities/b/pulliProcess Member orders in a fast, courteous, and friendly manner by pulling merchandise from a pick list/(RF) device, moving merchandise from sales floor to staging area./liliUpdate merchandise locations, and operating equipment, to maintain consistency and organization with product placement and staging areas./liliUtilizes a handheld scanner device (RF) device to pick orders from the sales floor. Uses handheld scanner device (RF) to verify merchandise. Must be able to proficiently master utilization of digital devices./liliCommunicates problems with inventory and/or equipment with Home Office and can recommend process improvements with inventory discrepancies./liliIdentifies expired or short dated Items included on pick list and communicates concerns with Club Leadership./liliEnsures all orders are picked in a timely manner to meet all productivity requirements. Works with a high level of urgency to ensure service level agreements are met. Ensures operational efficiencies, processes, and productivity standards are executed with 100% adherence to established SOP for BOPIC, BOPIC Fresh, Curbside and Ship from Club.   /liliTeach, coach and train Omni Experience Ambassadors on club policies and procedures and best order pulling practices./liliDirectly manages and assesses Team Member performance, provides actionable feedback and coaches, teaches, and develops talent. Assists in hiring, training, and performance management of all Omni team member.  Ensuring all departments are properly staffed./liliWorks with club team to have merchandise pulled from reserve area when possible, to avoid sales floor replenishment./liliPrints staging ticket, packing slip, shipping labels, and other related documents./liliSecurely packages the order in accordance with standard operating procedures./liliEnsures the SFC/BOPIC area is neat, clean, and organized. Performs general housekeeping duties, including removing trash and cardboard from the work area. Handles damaged goods and spoiled products in accordance with standard operating procedures./liliProcesses returns to the club and makes determination on how to handle (via DDR or Membership desk)/liliReviews and manages daily and weekly OMNI reporting./liliRequired to meet OMNI productivity expectations regarding service level agreements (SLA”s), performance metrics and goals/liliMaintain all club policy and procedures./liliReviews ordering and replenishment of supplies for the department./liliMaintains all club policies and procedures, including proper dress code attire/liliPerforms other duties as assigned, including working in other departments as needed./liliRegular, predictable, full attendance is an essential function of this job./li/ulp/pp/ppbQualifications/b/pulliMust have at minimum 1 year experience of overseeing a team of 5 or more employees within a professional setting/liliGoal setting for performance and meeting deadlines/liliOrganizing workflow/liliAssigning tasks, supporting staff, and reporting to Assistant Club Management/liliMonitoring employee productivity/liliCommunicating with Club Leadership – relaying information/liliDemonstrate leadership capabilities, including driving team member engagement, managing/supervising cross-functional teams, training team members, and driving and communicating results.  Able to own and deliver against strategic initiatives and objectives./liliCommitted to driving outstanding service to all Members./liliOpen shift availability required/liliMust be 18 years of age./liliPrevious order pulling experience preferred./liliPrevious RF scanner experience preferred./liliComputer proficiency required./li/ulp/pp/ppbEnvironmental Job Conditions/b/pulliMost of the time is spent moving about frequently on hard surfaces. There may be a need to occasionally position oneself to examine or scan merchandise, including bending, handling, pulling, reaching, and/or stooping./liliFrequently requires lifting objects up to 30 pounds. May require lifting and moving heavy and/or awkward objects more than 30 pounds with assistance./liliLocated in a comfortable indoor environment surrounded by moving machinery and/or loud equipment. There may be exposure to temperature extremes from freezers and/or coolers./liliThere may be occasional exposure to Company-approved cleaning agents./li/ulp style="text-align:inherit"/pp style="text-align:inherit"/pIn accordance with the Pay Transparency requirements, the following represents a good faith estimate of the compensation range for this position. At BJ’s Wholesale Club, we carefully consider a wide range of non-discriminatory factors when determining salary. Actual salaries will vary depending on factors including but not limited to location, education, experience, and qualifications. The pay range for this position is $18.00 - $22.50