Durable Medical Account Specialist

p style="margin-bottom:0px;margin-top:0px"font face="Arial"Full-Time /font/pp style="margin-bottom:0px;margin-top:0px"font face="Arial"8:00Am- 4:30Pm /font/pp style="margin-bottom:0px;margin-top:0px"font face="Arial"br //font/pp style="margin-bottom:0px;margin-top:0px"font face="Arial"Summary:br //font/ppfont face="Arial"span style="color:#161616"The Durable Medical Account Specialist will play a crucial role in customer intake and resupply. The ideal candidate will be reliable, self-motivated, have exceptional customer service and administrative skills, experience in the healthcare industry, and knowledge of Medicare, Medicaid, Private Insurance and Private Pay Billing. Attention to detail and team collaboration is required to ensure accurate and proper transfer of personal healthcare information, obtainment of insurance authorizations, order processing, and fulfillment. /span/font/pp/pp style="margin-bottom:0px;margin-top:0px"font face="Arial" /font/pp style="margin-bottom:0px;margin-top:0px"font face="Arial"Responsibilities:br //font/ppfont face="Arial"· Provides superior internal and external customer experience; prioritizing communication and maintaining professionalism /font/ppfont face="Arial"· Receives and reviews durable medical equipment/home medical equipment (DME/HME) referrals and resupply requests to determine eligibility /font/ppfont face="Arial"· Verifies benefits and obtains authorization for new and existing patients /font/ppfont face="Arial"· Enters and manages personal healthcare information/medical documentation in ERM system /font/ppfont face="Arial"· Collaborates with referral sources and providers to obtain certificate of medical necessity (CMN) documents, clinical documentation, and orders /font/ppfont face="Arial"· Confirms all patient account information is accurate and complete in collaboration with billing to ensure reimbursement for supplies /font/ppfont face="Arial"· Builds sales order templates; manages and processes new, existing, and refill orders /font/ppfont face="Arial"· Provides customer/patient with product education as necessary /font/ppfont face="Arial"· Monitors and advances work in progress (WIP) states. /font/ppfont face="Arial"· Effectively communicates and collaborates with team members to drive results /font/ppfont face="Arial"· Complies with laws and regulations and upholds all compliance and accreditation standards /font/ppfont face="Arial"· Other duties as required/assigned. /font/pul/ulp/pp style="margin-bottom:0px;margin-top:0px" /pp style="margin-bottom:0px;margin-top:0px"font face="Arial"Other information:br //font/ppfont face="Arial"bTechnical Expertise:/b /font/ppfont face="Arial"· Answering multi-line phone system /font/ppfont face="Arial"· Knowledge of Electronic Medical Records (EMR) systems /font/ppfont face="Arial"· Knowledge of DME/HME products, services, and applicable government regulations /font/ppfont face="Arial"· Knowledge of HIPAA confidentiality requirements /font/ppfont face="Arial"· Knowledge of medical claim billing and medical terminology /font/ppfont face="Arial"· Knowledge of insurance policy and guidelines /font/ppfont face="Arial"· Strong communication skills in speaking and writing /font/ppfont face="Arial"· Organizational skills sufficient to maintain consistent accurate records /font/ppfont face="Arial"· Efficient in computer skills and Microsoft Office proficient (Outlook/Word/Excel) /font/ppfont face="Arial"· Compassion to serve and educate customers/patients /font/ppfont face="Arial"bEducation and Experience:/b /font/ppfont face="Arial"· High school or equivalent /font/ppfont face="Arial"· Proficiency in Microsoft Office required /font/ppfont face="Arial"· Minimum 2 years DME/Healthcare experience required /font/ppfont face="Arial"· Brightree or Electronic Medical Records (EMR) experience a plus /font/ppfont face="Arial"· EPIC experience a plus /font/pul/ulp/pp style="margin-bottom:0px;margin-top:0px" /pp style="margin-bottom:0px;margin-top:0px"font face="Arial"Full Time/font/pp style="margin-bottom:0px;margin-top:0px" /pp style="margin-bottom:0px;margin-top:0px"font face="Arial"FTE: 1.000000/font/pp style="margin-bottom:0px;margin-top:0px"font face="Arial"br //font/pp style="margin-bottom:0px;margin-top:0px"Status: Onsitefont face="Arial"br //font/pp style="margin-bottom:0px;margin-top:0px"font face="Arial"br //font/p