Customer Experience Lead-The Boulevard Mall

pstrongA Victoria’s Secret Co Customer Experience Lead/strong is a values-based leader who delivers exceptional customer and associate experiences to drive and grow top-line sales. Based on store volume, this role reports to either the Store Manager or the Customer Experience Manager./p pstrongPrimary Responsibility:/strong/p pThe Customer Experience Lead is primarily responsible for driving and growing top-line sales by selling, leading and directing associates on the sales floor, and coaching associates in the moment. In addition, the Customer Experience Lead supports operational excellence through maintaining visual standards, payroll management, and merchandise availability. The Customer Experience Lead is expected to act as a front-line supervisor responsible for assigning work and providing direction to non-supervisory associates./p pstrongAll Store Leadership Team responsibilities include:/strong/p ul liLeading and demonstrating company values within the store./li liDelivering exceptional customer experiences in the role of the Head Coach through coaching, zoning, team selling and personally selling./li liConducting associate observations and associate coaching./li liDisplaying an understanding of all associate roles and ensuring all roles work for the good of the team and the customer./li liLinking results to behaviors and actions to drive top-line sales./li liIndependently managing labor hours within the store to drive top-line sales and profit./li liOwning the overall appearance and presentation of brand by maintaining visual merchandising standards./li liCollaborating with Sales Leadership Teams to ensure seamless communication and execution of required actions of the brand./li liDemonstrating and leading company policy and procedures./li liAdditional duties as assigned, including but not limited to: Floorset mapping and execution, Product launch support, onboarding, and shipment processing./li liThis role requires the ability to lift and carry up to 40 pounds, as well as frequent bending, stretching, walking and prolonged standing as part of your daily tasks./li /ul pa target="_blank" rel="noopener noreferrer" href="https://careers.victoriassecret.com/en/about-us/benefits/"Click here/a for benefit details related to this position./pbr ul liPassion for Victoria’s Secret Brand./li liDemonstrates excellent merchandising skills./li liExperience reviewing business reports and insights and taking immediate and deliberate action to achieve results./li liA sense of self-awareness with an interest in seeking feedback to improve and develop./li liAbility to monitor/track progress and incorporate feedback into decision-making./li liExperience with influencing cross-functional partners in informal and formal settings to get things done./li liAbility to work nights, weekends, and a flexible schedule./li liAbility to stand for long periods and frequently bend, kneel, and lift./li liAbility to use technology (headsets, mobile devices, computers)./li li1 year of retail experience preferred./li liExperience directing other individuals in the performance of their job duties preferred./li /ul pWe will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws. Please see links: a target="_blank" rel="noopener noreferrer" href="https://calcivilrights.ca.gov/wp-content/uploads/sites/32/2022/11/Fair-Chance-Act-FAQ_ENG.pdf"California Fair Chance Act/a, a target="_blank" rel="noopener noreferrer" href="https://bca.lacity.gov/Uploads/fciho/Ban the Box Poster - Private Employers, as of 8.23.18.pdf"Los Angeles Fair Chance Initiative for Hiring Ordinance/a, a target="_blank" rel="noopener noreferrer" href="https://www.phila.gov/media/20210423160847/Fair-Chance-Hiring-law-poster.pdf"Philadelphia Fair Chance Law/a, a target="_blank" rel="noopener noreferrer" href="https://www.sf.gov/information--fair-chance-ordinance"San Francisco Fair Chance Ordinance/a, a target="_blank" rel="noopener noreferrer" href="https://dcba.lacounty.gov/fairchance/"Los Angeles County Fair Chance Ordinance/a./p pAn equal opportunity employer, we do not discriminate in hiring or terms and conditions of employment because of an individual’s race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status or any other protected category recognized by state, federal or local laws. We only hire individuals authorized for employment in the United States./p