Information Associate (Req 101054)

pDescription/ppnbsp;strongDescription/strong/ppemBe a part of the mission at Whitney Young Health (WYH) to provide high quality healthcare that is affordable and accessible to our diverse community./em/ppemWYH has a robust benefits package including generous time off, affordable health, dental and vision insurance, 401k with safe harbor employer match, tuition reimbursement, term life insurance, commuter benefits and more!/em/ppustrongGENERAL RESPONSIBILITIES:/strong/u/ppResponsible for administrative processes and support functions for Whitney M. Young, Jr., Health Services clinical programs./ppustrongSPECIFIC RESPONSIBILITIES:/strong/u/pulliAssists patients in completing all registration information including, but not limited to demographics, insurance/financial information and case assignment, consents, data collection, and portal signup. Enters aforementioned information into the electronic health record./liliVerifies insurance information including, but not limited to eligibility for the specific service and visit, copay amount, and PCP/provider./liliCompletes the checkout process including, but not limited to scheduling the next visit as indicated, and provides patients with complete documentation./liliFollows all payment collection processes including but not limited to payment collection from patients, enters information into the electronic health record, provides patients with a payment receipt, reconciles receipts and any cash collected, and deposits payment into a secure drop box./liliHandles appointment scheduling/rescheduling/cancellation functions for WYH and community providers while following established protocols; including, but not limited to proper patient identification, provider or specialty specific guidelines, visit type and status usage, visit reason, address and phone verification, case assignment, and/or prescription eligibility./liliScans patient information into the correct location within the EHR./liliNotifies patients of the details and expectations for appointments made (date, time, if special instructions indicated)./liliEnsures no-show patients at the specialists practice are contacted./liliEnsures that referrals are addressed in a timely manner./liliMaintains ongoing tracking and appropriate documentation on referrals, diagnostic imaging, and all appointments arranged outside the WYH organization./liliAssists patients in completing the application for the sliding fee discount program./liliTakes messages and sends to the appropriate staff person following established protocols which include but are not limited to handling emergent calls, other defined prioritization, correct patient contact information, and complete and accurate messages./liliProvides assistance and general information to patients, visitors, or staff as requested in regards to all WYH sites such as hours of operation, services provided, procedures performed, specific information in regards to special event activities, etc./liliProactively contacts patients either via phone, fax, letter, etc. as indicated for a variety of purposes, such as appointment changes, data collection, information update./liliUse paging system when necessary and remains knowledgeable in regards to emergency procedures, codes, and how to reach staff in order to assist during drills or real life situations./liliAbility to communicate with patients in a professional and equitable manner recognizing our diverse population in regards to differences such as age, gender preference, ethnicity, language, etc./liliConsistently greets patients in a pleasant manner and communicates any prolonged visit time./liliMaintains efficient, effective flow of patients by following work flow priorities./liliEnsures work areas are fully stocked with office supplies and relevant forms/liliEnsure daily reports are run including forms necessary for downtime procedures./liliCollects and distributes medically necessary forms to provider staff for patients, eg: disability, pre-employment, school entry, etc. and assists patients when forms are complete./liliRemains knowledgeable about and completes the procedures related to release of information for patient records./liliPlans for and demonstrates flexibility in personal workflow in response to unit workload./liliMaintains responsibility for attendance and punctuality./liliAssists with orienting new employees./liliDemonstrates excellence in both internal and external customer service./liliUnderstands and is able to effectively communicate HIPAA compliance, corporate compliance and client confidentiality./liliEnsures and/or remains in compliance with local, state, and federal regulation, i.e. DHHS HRSA and NYSDOH, and all accreditation standards (e.g. Joint Commission and NCQA-PCMH)./liliAdheres to the National Patient Safety Goals as defined by the Joint Commission and Whitney M. Young Jr. Health Center./liliCompletes all other duties as assigned./li/ulpRequirements/ppnbsp;strongRequirements/strong/ppustrongMINIMUM QUALIFICATIONS:/strong/u/ppHigh school diploma or GED. , One (1) to three (3) years’ experience in a service oriented administrative office dealing with the general public. Organizational skills and effective communication skills. Able to work as a member of a team. Word processing/keyboarding skills. Excellent customer service skills, tact and diplomacy required to deal with people under stressful conditions./ppustrongPREFERRED QUALIFICATIONS:/strong/u/ppOne (1) to three (3) years’ experience in a similar role in a medical office. Bi-lingual. Knowledge of managed care requirements. Working knowledge of electronic health record software./ppbr//ppemAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected status./em/ppbr//ppemSalary range: $18.68 - $20.26 hourly/em/p