Assistant Manager

pPay Range: $20.00 ndash; $30.00/p pListed wages are based on company-wide ranges. Actual earnings will vary based on factors such as: restaurant brand, experience, education, geography, applicable minimum wage, unit volume(s), hours worked amp; potential overtime pay./pbr /pstrongOverview of Position:/strong/ppThey work to exceed customer expectations, foster an ethic of teamwork, develop staff membersrsquo; abilities and competencies, and achieve the financial objectives established for their assigned location.nbsp; Their long-term objective is to develop their own skills towards becoming a General Manager./ppstrongPrincipal Duties and Responsibilities:br / br / /strong/ppemCustomer Service/em/pulliServe as a role model for customer-first behaviors according to company standards/liliBuild a team of customer-focused employees through coaching and measurement/liliHandle difficult customer situations professionally/liliHandle any customer complaints/concerns/liliRespond to customer inquiries on a timely basis/liliEnsure all products meet Krispy Kreme quality standards/li/ulpemSales/em/pulliDirect and manage store sales efforts, which may include Hot Light times, DSD promotions, retail sales, fundraising, up-selling, and route sales/liliWork with the General Manager to achieve business plan objectives and profitability as set forth in the store operating plan and in the established financial goals/li/ulpemProduction/em/pulliUnderstand and implement procedures to maximize efficiencies and control variances in daily production of product and overall store performance/liliUnderstand and implement store quality control procedures, including standards/liliCoordinate production schedules to meet customer demands and minimize labor hours/liliInspect, troubleshoot, and assess any production or equipment problems /li/ulpemSafety and Sanitation/em/pulliDemonstrate safety consciousness and promote store safety, e.g. shoes, floor cones, MVRrsquo;s, etc./liliMaintain a high level of store sanitation and cleanliness, e.g. cleaning schedules, training, etc./li/ulpemEquipment/em/pulliOversee proper upkeep of store facility and equipment/li/ulpemPersonnel/em/pulliAssist the General Manager in recruiting, hiring, training, and dispute resolution/liliSupervise all shift personnel/liliBuild a team of customer-focused employees and foster teamwork/liliDemonstrate leadership in employee development, including that of Key Staff/liliAssist in communicating to store employees and enforcing all store policies, standards, and practices/li/ulpemnbsp;/em/ppemAccounting/em/pulliAssist General Manager in completing and managing income and expense budgets, including accounts/receivable, profit and loss, etc./liliAssist General Manager in completing required corporate reporting documentation, both financial and operational/liliManage company resources responsibly including, inventory control/liliManage financial duties/liliProtect company assets/li/ulpnbsp;/ppemLeadership/em/pulliCommunicate and model company standards and policies/liliImplement efficiently and effectively directives from store, corporate, and divisional management/liliDevelop and maintain store organization to promote efficient operations/liliInterface with corporate office personnel/li/ulpnbsp;/ppstrongEssential skills and Experience:br / br / /strong/pulliHigh school required/liliExperience with sales, management, production, and customer service/liliStrong communication, organizational, and leadership skills/liliPleasant disposition, sociable, accommodating nature, and enthusiasm/liliSelf-motivation, creativity, and adaptability/liliBasic computer, telephone, and fax knowledge/liliMost stores offer full-time positions (40+ hours/wk)/liliCompletion of Krispy Kreme Management 101 training/liliMust meet Krispy Kreme driving standards (three year clean driving)/liliPass a pre-employment drug screen and criminal background check/li/ulpnbsp;/ppstrongNonessential skills and Experience:br / br / /strong/pulliPost Secondary Education strongly preferred/li/ulpstrongnbsp;/strong/ppstrongPhysical Demands and work environment:br / br / /strong/ppThe physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.nbsp; Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions./ppemnbsp;/em/ppemPhysical Activity/em/pulliCarryingnbsp;/liliStanding/liliWritingnbsp;/liliBendingnbsp;/liliStooping/liliGraspingnbsp;/liliTwistingnbsp; nbsp; nbsp; nbsp; nbsp;/liliSittingnbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp;/liliFiling documentsnbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp; middot;nbsp;/liliWalkingnbsp; nbsp; nbsp; nbsp; nbsp;nbsp;/liliDriving/liliSweepingnbsp; nbsp; nbsp; nbsp;nbsp;/liliLiftingnbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp;/liliPushing/pullingnbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp;/liliUsing telephone and fax machines/liliCommunicating with customers and co-workersnbsp;nbsp;nbsp;nbsp;nbsp;nbsp;/li/ulpemnbsp;/em/ppemPhysical Requirements/emnbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;/pulliLifting up to 75 pounds occasionally/liliPhysical activity is sporadic/liliInvolves periodic travel/li/ulh6emnbsp;/em/h6h6emVisual/Audible Acuity Requirements/em/h6ulliMust be able to meet requirements for a driverrsquo;s license./li/ulpstrongnbsp;/strong/ppstrongWorking Conditions:/strong/pulliThe worker is subject to inside and outside environmental conditions./li/ulpnbsp;/ppnbsp;/p