Maintenance Manager

divpspan style="color: rgb(0, 0, 0); font-family: arial, sans-serif;" id="isPasted"Eagle Rock Properties, headquartered in New York, is a full-service real estate firm offering investment management, property management, and construction management services. With a team of over 275 professionals, we specialize in rental apartment communities across the Northeast and Mid-Atlantic regions of the United States. Under the leadership of our executives, who have owned and managed properties for more than 30 years, Eagle Rock Properties has emerged as a pioneering force in the industry./span/pp id="isPasted"span style="color: rgb(0, 0, 0); font-family: arial, sans-serif;"The Maintenance Manager, under the direction of the Community Manager, is responsible for providing excellent customer service and coordinating all aspects of apartment community maintenance operations./span/ppspan style="color: rgb(0, 0, 0); font-family: arial, sans-serif;"The Maintenance Manager is the facilities leader who provides the technical know-how behind each apartment community and provides guidance and training to the maintenance team. From HVAC to plumbing to a fresh coat of paint, the Maintenance Manager has a hand in every apartment and every resident#39;s satisfaction. As a Maintenance Manager, you will be walking the community with your team, implementing scheduled maintenance, responding to service requests, managing vendors, and communicating and building rapport with residents. You will be an expert on your community, working along with and directing a team of maintenance professionals to ensure the community is in excellent condition./span/ppspan style="font-family: arial,sans-serif;"br/span/ppspan style="color: rgb(0, 0, 0); font-family: arial, sans-serif;"strongResponsibilities:/strong/span/pulli style="font-family: arial, sans-serif;"span style="color: rgb(0, 0, 0);"Provide exceptional customer service to our residents/span/lili style="font-family: arial, sans-serif;"span style="color: rgb(0, 0, 0);"Direct, schedule, and perform maintenance activities/span/lili style="font-family: arial, sans-serif;"span style="color: rgb(0, 0, 0);"Supervise, train, and mentor the maintenance team/span/lili style="font-family: arial, sans-serif;"span style="color: rgb(0, 0, 0);"Communicate assignments to the maintenance team and monitor the workload to ensure completion/span/lili style="font-family: arial, sans-serif;"span style="color: rgb(0, 0, 0);"Inspect units and manage the apartment make-ready process/span/lili style="font-family: arial, sans-serif;"span style="color: rgb(0, 0, 0);"Review, prioritize, and complete service requests, including appliances, plumbing, HVAC, electrical, etc./span/lili style="font-family: arial, sans-serif;"span style="color: rgb(0, 0, 0);"Ensure proper documentation of service requests, preventative maintenance, and make-ready status in property management software/span/lili style="font-family: arial, sans-serif;"span style="color: rgb(0, 0, 0);"Assist with grounds keeping, pool maintenance, housekeeping, distribution of notices, and other tasks as needed/span/li/ulpspan style="color: rgb(0, 0, 0); font-family: arial, sans-serif;"br/span/ppspan style="color: rgb(0, 0, 0); font-family: arial, sans-serif;"strongRequirements:/strong/span/pulli style="font-family: arial, sans-serif;"span style="color: rgb(0, 0, 0);"3 years of Multi-Family Property Management experience/span/lili style="font-family: arial, sans-serif;"span style="color: rgb(0, 0, 0);"Supervisory experience/span/lili style="font-family: arial, sans-serif;"span style="color: rgb(0, 0, 0);"Availability to work a flexible schedule, including weekends/span/lili style="font-family: arial, sans-serif;"span style="color: rgb(0, 0, 0);"Rotating on-call responsibility for after-hours emergencies/span/lili style="font-family: arial, sans-serif;"span style="color: rgb(0, 0, 0);"Demonstrated Computer Proficiency and knowledge of Microsoft Office Suite and property management software/span/lili style="font-family: arial, sans-serif;"span style="color: rgb(0, 0, 0);"Proven track record of success in a performance-driven environment./span/li/ulpspan style="color: rgb(0, 0, 0); font-family: arial, sans-serif;"br/span/ppspan style="color: rgb(0, 0, 0);"emspan style="font-family: arial,sans-serif;"Eagle Rock Properties provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics/span/em/span/ppbr/p/div