Team Lead, Retail - 29 North

p style="text-align:justify"span style="background-color:#ffffff;color:#000000;font-family:'verdana' , 'geneva' , 'deja-sans';font-size:10pt"strongMission Contribution:/strong To ensure the efficient and cost-effective operation of retail, production, and/or donation center functions through safeguarding corporate assets, managing staff, fostering customer and donor relations, maximizing profitability, and supporting training opportunities. This role will support store management in the functional areas of sales, donation intake, and/or production, contributing to Goodwill’s mission of sustainability and community support./span/p p style="text-align:justify"span style="color:#000000;font-family:'verdana' , 'geneva' , 'deja-sans';font-size:10pt"strongSummary:/strong Under the direct supervision of the Store Manager or designee, the Team Lead is responsible for directing, training, and assisting staff across retail, production, and/or donation functions. This includes customer service, cash register operations, facility security, processing donations, and/or inventory management. The Team Lead may coordinate donation intake, sort and price items, maintain cleanliness, ensure accurate cash handling, and/or assist in all day-to-day operations across retail, production, and/or donation center functions./span/p pspan style="font-family:'verdana' , 'geneva' , 'deja-sans';font-size:10pt"strongEssential Functions:/strong/span/p olli style="text-align:justify"span style="font-family:'verdana' , 'geneva' , 'deja-sans';font-size:10pt"Greet and assist customers and donors, ensuring prompt and courteous service within 10 seconds of entry./span/lili style="text-align:justify"span style="font-family:'verdana' , 'geneva' , 'deja-sans';font-size:10pt" span style="color:black"Assist with leading, training, and coaching team members in daily department tasks (cashiers, production staff, donation attendants) to support efficiency and adherence to company procedures, under the guidance of the manager./span/span/lili style="text-align:justify"span style="font-family:'verdana' , 'geneva' , 'deja-sans';font-size:10pt"Oversee the accurate pricing, sorting, and rotation of donated goods in alignment with store and production standards./span/lili style="text-align:justify"span style="font-family:'verdana' , 'geneva' , 'deja-sans';font-size:10pt"Assist with processing donations, ensuring proper categorization, pricing, and timely movement to the sales floor or storage areas./span/lili style="text-align:justify"span style="font-family:'verdana' , 'geneva' , 'deja-sans';font-size:10pt"Demonstrates the principles of DURT (Donor Urgent Response Team) with every donor interaction and uses the DURT Alert system to ensure all donors receive world class customer service. /span/lili style="text-align:justify"span style="font-family:'verdana' , 'geneva' , 'deja-sans';font-size:10pt"Maintain a clean and organized environment across departments: sales floor, production area, and donation intake area, including regular stocking, cleaning, and rotating merchandise./span/lili style="text-align:justify"span style="font-family:'verdana' , 'geneva' , 'deja-sans';font-size:10pt"strongFor Retail Team Leads:/strong Assign cash drawers and oversee cashier balancing procedures, ensuring compliance with Goodwill’s cash handling policies./span/lili style="text-align:justify"span style="font-family:'verdana' , 'geneva' , 'deja-sans';font-size:10pt"Schedule and coordinate breaks for team members, ensuring continuous coverage./span/lili style="text-align:justify"span style="font-family:'verdana' , 'geneva' , 'deja-sans';font-size:10pt"Track daily metrics for production, donations, or retail sales, ensuring department goals are met and reporting any discrepancies to management./span/lili style="text-align:justify"span style="font-family:'verdana' , 'geneva' , 'deja-sans';font-size:10pt"Complete daily reports relevant to department operations (cash register transactions for Retail, donation volumes for ADC, and production output for Production)./span/lili style="text-align:justify"span style="font-family:'verdana' , 'geneva' , 'deja-sans';font-size:10pt" span style="color:black"Monitor compliance with Goodwill’s policies for cash handling (if applicable), donations, and employee conduct, escalating any violations promptly to the manager for resolution./span/span/lili style="text-align:justify"span style="font-family:'verdana' , 'geneva' , 'deja-sans';font-size:10pt"Perform regular safety checks on equipment and report any hazards or injuries immediately./span/lili style="text-align:justify"span style="font-family:'verdana' , 'geneva' , 'deja-sans';font-size:10pt"Train staff on safety procedures for handling merchandise, donations, and customer interactions, ensuring safe work practices are followed./span/lili style="text-align:justify"span style="font-family:'verdana' , 'geneva' , 'deja-sans';font-size:10pt"Ensure security measures are followed related to theft prevention, pilferage, and handling of cash receipts (where applicable)./span/lili style="text-align:justify"span style="font-family:'verdana' , 'geneva' , 'deja-sans';font-size:10pt"Provide excellent customer and donor service by addressing concerns, answering questions, and ensuring satisfaction across all areas of operation./span/lili style="text-align:justify"span style="font-family:'verdana' , 'geneva' , 'deja-sans';font-size:10pt" Assist with promotional activities, including setting up displays, posting signs, and communicating offers to customers, as needed./span/lili style="text-align:justify"span style="font-family:'verdana' , 'geneva' , 'deja-sans';font-size:10pt"Support company initiatives by following Goodwill’s customer service policies, including the 10-second rule for customer engagement and maintaining store cleanliness./span/lili style="text-align:justify"span style="font-family:'verdana' , 'geneva' , 'deja-sans';font-size:10pt"Maintain Goodwill’s operational standards for inventory management, productivity, and donation intake, adhering to company-wide best practices./span/lili style="text-align:justify"span style="font-family:'verdana' , 'geneva' , 'deja-sans';font-size:10pt"Exhibit actions and behaviors that align with Goodwill’s core values to Serve, Lead, Include, Mentor, and Excel./span/lili style="text-align:justify"span style="font-family:'verdana' , 'geneva' , 'deja-sans';font-size:10pt"Perform additional duties as assigned by management, contributing to store operations, production efficiency, and donation center productivity./span/lili style="text-align:justify"span style="font-family:'verdana' , 'geneva' , 'deja-sans';font-size:10pt"Attends in-service and related training as assigned./span/lili style="text-align:justify"span style="font-family:'verdana' , 'geneva' , 'deja-sans';font-size:10pt"Performs other duties as assigned by Management./span/lili style="text-align:justify"span style="font-family:'verdana' , 'geneva' , 'deja-sans';font-size:10pt"Adheres to all Goodwill personnel policies and procedures./span/li/ol pspan style="font-family:'verdana' , 'geneva' , 'deja-sans';font-size:10pt"strong /strongstrongMinimum Qualifications:/strong/span/p ullispan style="font-family:'verdana' , 'geneva' , 'deja-sans';font-size:10pt" Ability to read, write, and communicate verbally./span/lilispan style="font-family:'verdana' , 'geneva' , 'deja-sans';font-size:10pt" Ability to perform basic math skills. /span/lilispan style="font-family:'verdana' , 'geneva' , 'deja-sans';font-size:10pt" Must be able to work independently./span/lilispan style="font-family:'verdana' , 'geneva' , 'deja-sans';font-size:10pt" Ability to develop and maintain effective working relationships with managers, team members, customers, and donors. /span/lilispan style="font-family:'verdana' , 'geneva' , 'deja-sans';font-size:10pt" Ability to work within a team situation. /span/lilispan style="font-family:'verdana' , 'geneva' , 'deja-sans';font-size:10pt" Ability to maintain a positive, friendly attitude and a neat, clean, and well-groomed appearance. /span/li/ul pspan style="font-family:'verdana' , 'geneva' , 'deja-sans';font-size:10pt"strongRequired Certificates, Licenses, Registrations, Experience:/strong/span/p ullispan style="font-family:'verdana' , 'geneva' , 'deja-sans';font-size:10pt" High school diploma or GED./span/lilispan style="font-family:'verdana' , 'geneva' , 'deja-sans';font-size:10pt" Two or more years of experience in operations, production, retail, or donation processing./span/lilispan style="font-family:'verdana' , 'geneva' , 'deja-sans';font-size:10pt" Experience in customer service and working with diverse populations./span/li/ul pspan style="font-family:'verdana' , 'geneva' , 'deja-sans';font-size:10pt"strongSpecial Requirements:/strong/span/p ullispan style="font-family:'verdana' , 'geneva' , 'deja-sans';font-size:10pt" Must provide cell phone for specified work responsibilities including the use of a phone-based application for authentication /span/lilispan style="font-family:'verdana' , 'geneva' , 'deja-sans';font-size:10pt" A valid driver’s license and the ability to provide proof of insurance is required to drive personal vehicle on company business. Additionally, an acceptable motor vehicle record based on Goodwill guidelines is required to drive a company vehicle./span/lilispan style="font-family:'verdana' , 'geneva' , 'deja-sans';font-size:10pt" Must successfully pass a drug screen prior to employment. /span/lilispan style="font-family:'verdana' , 'geneva' , 'deja-sans';font-size:10pt" A background check required during employment based on company policy or specific job responsibilities./span/li/ul pspan style="font-family:'verdana' , 'geneva' , 'deja-sans';font-size:10pt"strongPhysical Requirements:/strong/span/p p style="text-align:justify"span style="font-family:'verdana' , 'geneva' , 'deja-sans';font-size:10pt"The physical and work environment demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions./span/p ulli style="text-align:justify"span style="font-family:'verdana' , 'geneva' , 'deja-sans';text-align:justify;text-indent:-0.25in;font-size:10pt"While performing the duties of this job, the employee is required to stand, walk, sit, use hands to handle or feel objects, tools, or controls, reach with hands and arms, and talk or hear. Vision requirements include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus./span/lili style="text-align:justify"span style="font-family:'verdana' , 'geneva' , 'deja-sans';font-size:10pt" Able to lift, push, pull, carry, or otherwise move up to forty (40) pounds with no support regularly. For weight over forty (40) pounds, request additional team member assistance as needed./span/li/ul pspan style="font-family:'verdana' , 'geneva' , 'deja-sans';font-size:10pt"strongspan style="color:black"Work Environment:br /br //span/strong/span/p ulli style="text-align:justify"span style="font-family:'verdana' , 'geneva' , 'deja-sans';font-size:10pt"span style="color:black" /spanspan style="color:black"Retail/Warehouse Environment/span/span/lili style="text-align:justify"span style="font-family:'verdana' , 'geneva' , 'deja-sans';font-size:10pt"span style="color:black" /spanspan style="color:black"Ability to travel minimally required for trainings or meetings./span/span/lili style="text-align:justify"span style="font-family:'verdana' , 'geneva' , 'deja-sans';font-size:10pt"span style="color:black" /spanspan style="color:black"Open available to work all hours of operation, including weekends, holidays, and occasional extended hours./span/span/lili style="text-align:justify"span style="color:#000000;font-family:'verdana' , 'geneva' , 'deja-sans';font-size:10pt"span style="line-height:107%;color:black"While performing the duties of this job, the employee may be exposed to varying temperatures, such as refrigeration areas and heat, cold and adverse weather conditions. The noise level in the work environment is typically low to moderate.br /br //span/span/li/ul